Implementation of Effective Nurse Communication in Hospital Through Electronic Nursing Documentation (END)

Abstract

Introduction:The low quality of documented information becomes the main cause of failure in conducting effective communication. The implementation of electronic nursing documentation improves the quality of information so that it facilitates the implementation of effective communication. Objective: To identify the implementation of effective communication of nurses in hospitals through electronic nursing documentation. Method: A cross sectional design with 243 nurses as total sample. The effective communication instrument consists of 52 statements. The validity test result is in the range of 0.396-0.946 and the reliability test result is Cronbach's alpha 0.965. The data are collected online using Google form application. Results: Implementation of effective communication of nurses was 80.18% of the maximum value. The highest effective communication occurred on patient discharge while the lowest conducted in receiving messages by phone. The implementation of effective communication during the nursing process is 78.70%. Conclusion: The implementation of electronic nursing documentation could facilitate the implementation of effective communication for nurses in hospitals. However, effective communication during the nursing process is potentially requiring more improvement. The recommendation is that the nursing manager should encourage the implementation of effective communication through the utilization of electronic nursing documentation.

Percepção de enfermeiros na evolução intraoperatória: um estudo qualitativo

“…Estudo indiano identificou que a utilização da documentação eletrônica de enfermagem contribui na qualidade e facilita o acesso às informações acerca das condições de saúde dos pacientes, auxiliando na tomada de decisão assertiva e segura. Dessa forma, os erros durante a assistência perpetuam-se, em grande parte, relacionados à falta de comunicação adequada, os quais requerem atenção especial quanto às estratégias de incentivo e à execução dos registros de enfermagem 25 .…”