Implementation of effective communication to realize patient safety in emergency installations

Abstract

Communication is one of the factors of patient safety in hospitals. Especially effective communication carried out in the Emergency installations to provide special services to patients in critical conditions. This is important to pay attention to because it has an impact on regulating the number of patients precentages each year. Effective communication with emergency patients requires a specific approach and strategy, which is the focuses on this study. Objective: To identify the appropriate strategies for enhancing effective communication to ensure patient safety in the Emergency Installation. Method: A literature review was conducted using data from two database sources are ScienceDirect and Google Scholar. Results: The results obtained in this research, effective communication in the emergency installations is carried out accurately, completely, clearly, on time, and choosing words that are easy to understand, and pay attention to patients based on age groups and characters as interlocutors so that communication can be effective. Conclusion: Effective communication with patients in the emergency installations is supported by strategies and approaches that include Situation, Background, Assessment, Recommendation (SBAR) and Friendly, Audible, Collaboration (FEEL) to improve patient safety.