Implementation of cloud ERP in the SME: evidence from UAE

Abstract

PurposeThis study aims to explain the implementation of Cloud enterprise resource planning (ERP) system and underlying factors and challenges that might be practiced by the users. It also provides a comparison between traditional and Cloud ERP systems.Design/methodology/approachThe study uses qualitative case study and analyzes the primary evidences from in-depth interviews. It conducts a thematic analysis of the interviews' findings. Furthermore, the current study uses three groups of factors (technological, management and environmental) that are expected to be best determinants of the Cloud ERP implementation.FindingsThe findings provide an evidence that using the Cloud EPR system, as alternative to on premise traditional ERP system, is constructive to the success of organizations and improve the quality of their decision-making process. The findings also reveal that effectiveness of implementing Cloud ERP is reliable on the provider's professionalism; hence resulting in issues related to minimize organizational independence.Research limitations/implicationsThis paper is subjected to case studies limitations, as it lacks rigor and generalization. The paper has important implications for practitioners and decision-makers alike as it presents real-life example about Cloud ERP implementation. It thus enhances decision-makers' ability to make a relevant reporting process in the small and medium enterprises (SMEs).Originality/valueThis study can be considered as a one of very few case studies that discusses Cloud ERP implementation in UAE organizations particularly SMEs. It also provides three groups of factors (technological, management and environmental) that are influenced by the Cloud ERP implementation.

Investigating the Moderating Role of Environmental Uncertainty between Institutional Pressures and ERP Adoption in Jordanian SMEs

“…According to INT theory and in line with previous research of ERP adoption in the context of SMEs, it has been found that governmental policies act as an environmental pressure or driving force that is positively and significantly related to ERP adoption in SMEs, in an equivalent manner to CP in INT theory [60]. In addition, governments set related regulations (policies) that cover a diverse set of promotion programs or rules to pursue ERP system adoption/usage, which leads to the institutionalized adoption/use of ERP [46].…”

Determinants of FinTech payment services diffusion by SMEs in Sub-Saharan Africa: evidence from Ghana

“…The theory asserts that opportunities and threats presented to a firm through these contexts trigger the need to diffuse technology or otherwise. Accordingly, several studies find consistency with the theory (Alsharari et al, 2020;Hiran & Henten, 2020;Ismail et al, 2017). These suggest that the diffusion of technology in SMEs could be affected by the quality of the human resource, the characteristics of the business, and the qualities of technology in question.…”

Critical Success Factors Affecting Implementation of Cloud ERP Systems: A Systematic Literature Review with Future Research Possibilities

“…They mainly focus on investigating whether there are significant relationships among CSFs for successful implementation rather than discussing the strength of sufficiency as well as criticality (strong, weak) of those CSFs. Failure to solve the importance of CSFs adequately may lead to the failure or less than desired results [28].…”