Implementation of Business Process Re-Engineering in the Service Sector

Aldakhil, Abdullah Mohammad

doi:10.5539/ijbm.v11n2p313

Cited by 1 publication

(1 citation statement)

References 12 publications

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“…In line with Amin et a. (2016), Aldakhil (2016) added that BPR is no more an innovative technique and many organizations including service sectors are using this as a technique in their originations. In addition, Enterprise Resources Planning is a complex piece of software and the contemporary organizations are using this as a source in order to implement the BPR.…”

Section: Business Process Reengineering (Bpr) As the Current Best Metmentioning

confidence: 98%

Business Process Reengineering as the Current Best Methodology for Improving the Business Process

Zaini¹,

Saad²

2019

JICTIE

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Currently, most companies or organizations can select a number of methodologies to improve their business processes, which include Six Sigma, Lean Thinking, Lean Six Sigma, Business Process Reengineering, Total Quality Management, Kaizen and Poka-Yoka. However, selecting an appropriate methodology has to be guided by the organization’s objectives. In this respect, the BPR is one of the best methodologies that can help organizations to ensure the continuity of their businesses so they will remain relevant for a long time. More importantly, the BPR can help members of organizations to rethink about their existing practices such as to introduce significant improvements to their business process. Based on a literature review, the researchers carried out a comparative analysis on four leading methodologies, namely BPR, Six Sigma, Lean Thinking, and Kaizen. The comparison of the methodologies were based on 11 aspects, namely the concept, effect, use of information technology, focus, involvement of workers, degree of change, level of risk, creation of a study, model, duration, and cost. In addition, the researchers elaborated the six phases of the implementation of BPR. The comparative analysis revealed that the BPR was the best among the four methodologies analysed, as it could help radically and holistically improve the overall business process of an organization. Thus, organizations that need such a change in their business processes can adopt the BPR as the most appropriate methodology than can help bring the intended improvements to their workplace.

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Section: Business Process Reengineering (Bpr) As the Current Best Metmentioning

confidence: 98%