Implementation of biosafety protocols in tourist services: Perception and resilience of key actors

Abstract

This research addressed the analysis of the perception and resilience of key actors in the implementation of biosecurity protocols to enhance tourist services in risky situations. A case study approach was used, and in-depth interviews were conducted to gather significant data, which were processed using the Atlas.ti software. The findings of the research underscore the essential importance of implementing biosecurity protocols for the success and growth of accommodation establishments, reaffirming their commitment to the safety and well-being of all involved. These protocols are also crucial for a safe and sustainable reactivation of the gastronomic sector. Despite regulatory limitations, providers of recreational and complementary tourism services demonstrate a clear willingness to adapt and implement biosecurity measures, ensuring a secure tourist experience. It is concluded that biosecurity protocols are fundamental for the economic reactivation of tourism establishments in the district, instilling confidence and safety in tourists, which encourages travel and visits to these places. Additionally, the significance of personnel training and the need for a well-structured contingency plan to effectively respond to risky situations in the tourism industry are highlighted.