Implementasi Sistem Antrian Pasien Berbasis Website Pada Klinik Sehat Tamba Kelurahan Cilangkap

Abstract

Clinics are health facilities that provide basic medical services, diagnosis, treatment, and care to patients with minor or non-emergency medical conditions. The development of information technology has triggered the need for information systems in the medical field to improve health services. One important factor in increasing patient satisfaction is minimizing waiting time. Long queues can reduce clinic efficiency and affect patient satisfaction. This study aims to implement a website-based patient queue system at the Tamba Sehat Clinic, with the hope of increasing service efficiency and patient satisfaction. In implementing the website queuing system, researchers used qualitative methods to understand the effectiveness of health services and patient experiences. Data was collected through interviews, observations, and literature studies. The implementation of the Website-Based Patient Queuing System at the Tamba Sehat Clinic has had a significant impact. People can now easily get a queue number online via mobile phone or computer, eliminating the need to queue directly at the clinic location. Tamba Sehat Clinic, which was established in January 2023, has seen increased efficiency with this system. Patients can quickly and efficiently get a queue number, ensuring that their time is spent productively. Additionally, adopting this technology helps clinics improve the quality of service to prospective patients, creating a more comfortable and efficient experience for those in need of healthcare services. Thus, the implementation of a website-based patient queue system has brought real benefits to the community and clinics.