“…In particular, although attitudes may be affected by paper exercises and pedagogic approaches, skills training and working with role models is essential (Peden-McAlpine et al, 2005, Thistlethwaite et al, 2003, however the latter may be problematic in nursing if students are placed with senior nurses who do not display appropriate responses to expert patients. Whilst basic education is essential for the development of appropriate values, ethics and identity of a professional group (Apker and Eggly, 2004, Assal, 1999, Hale, 2002, continuing professional development is also of key importance (Gilbert, 2005). Both basic and post-basic education would benefit from utilising the skills of expert patients as a key resource to challenge assumptions (Coles, 1995, Wykurz andKelly, 2002), and may benefit from adopting approaches from consumer orientated service industries (Nursing Times, 2004).…”