Impacts of Technological Innovation on Product and Service Quality and Sustainable Financial, Environmental and Social Results in the Aeronautics Sector: A Brazilian Case Study

Abstract

As a result of technological advances and the increase in the quantity and diversity of companies operating in the market, an increasingly competitive scenario emerges in which innovative approaches have become important for the survival and visibility of companies in the market. Furthermore, technological innovation can be considered a source of creation of positive or negative financial results and environmental and social impacts, which requires verification. Thus, in this article, results are presented on the impacts of innovation on quality; results are also given in relation to aspects related to financial, environmental and social impacts. The research is a qualitative analysis based on a case study methodology: the focus comprises different companies and areas of a large Brazilian group in the aeronautical industry, which operates in different countries around the world. Professionals involved with technological innovations in these companies were interviewed and the results obtained were utilized to validate and corroborate the research. After conducting the survey, it can be seen that innovation can help in adaptation, meeting the new demands and opportunities of the market, while impacting aspects of quality: conformity to the requirements of the market where the company operates; product, service and/or process performance; customer satisfaction and loyalty. The meaning of quality may vary according to the business objectives of a given company.