Impacts of Customers' Perceptions on Internet Banking Use with a Smart Phone

Yoon, Hyun Shik; Occeña, Luis G.

doi:10.1080/08874417.2014.11645699

Cited by 29 publications

(13 citation statements)

References 32 publications

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“…As a result, despite the specificity of applying the cases of tablet PCs, the traditional TAM-based findings were found to be supported. Yoon and Occeña [28] studied on the effects of user perception of smartphone-based internet banking services. As the factors affecting the use of internet banking, this study analyzed two dimensions, viz.…”

Section: Technology Acceptance Model (Tam)mentioning

confidence: 99%

A Study on Factors Affecting the Adoption of LTE Mobile Communication Service: The Case of South Korea

Park

Hyuk

Noh

2015

Wireless Pers Commun

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Smartphones have a big advantage making infinite expandability possible by downloading new applications consistently through application store. These new devices provide us with multimedia features such as high quality voice calls, listening to music, and internet searching while previously cell phone just executed functions of voice calls, SMS, and PDA. So, recently people's interest in mobile communication service is on the increase. When 3G service reached the boundary of its capacity due to increase of continuous data volume, LTE and LTE-A was commercialized and is being used. The goal of this study is to find factors affecting the intention to adopt LTE service through a survey conducted in South Korea. The present study focused on the functional dimension including cost, speed, and security, the social dimension including social influence, and the personal dimension including personal innovativeness and self-efficacy to find out their effects on intention to accept LTE service. As a result, our study showed the cost and speed of LTE service were not significant variables. Also, there were no differences between the effects of perceived usefulness, perceived ease of use, and perceived enjoyment on intention to use LTE service.

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Section: Technology Acceptance Model (Tam)mentioning

confidence: 99%

A Study on Factors Affecting the Adoption of LTE Mobile Communication Service: The Case of South Korea

Park

Hyuk

Noh

2015

Wireless Pers Commun

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“…Moreover, not all of the proposed alternatives provide the same level of security. Yoon and Occeña (2014) investigated the interactions between security and usability and ease of use for mobile banking. Their empirical study, which was conducted in the USA, showed that both the security and the perceived usefulness and perceived ease of use have a significant impact on the use of mobile banking: although many users perceive the risk of using e-commerce and specifically e-banking, they are willing to use these electronic channels because of their ease of use and their usability.…”

Section: Literature Reviewmentioning

confidence: 99%

User Experience with Security Elements in Internet and Mobile Banking

Svilar

Zupančič

2016

Organizacija

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Background/Purpose: Maintaining a balance between security and a positive user experience in mobile and Internet banking is becoming increasingly difficult for the providers of banking services. The goal of our research is to analyse user opinions about the current situation: how users perceive security and how the authentication methods they are using affect user experience. Methodology: Data were collected using an online survey among the users of 15 banks operating in Slovenia, and statistical methods were applied to analyse them. Results of the users’ study were evaluated and commented by a limited number of interviewed banking security experts. Results: The results indicate that the use of mobile banking in Slovenia is relatively low, as only 30 percent of respondents use mobile banking along with Internet banking. Slovenian users perceive security to be the most important factor in mobile and online banking, closely followed by reliability. We also verified whether the users knew which authentication methods they were using: 69% of respondents selected the correct authentication method. The opinion of 88% of respondents was that authentication methods do not limit them when using mobile and Internet banking. Results of the study of user’s opinions did not surprise the experts, although experts’ views about the balance between security and usability diverged considerably. Conclusion: Our results indicate that, in Slovenia, users of the Internet and mobile banking services regard security to be the most important element in mobile or Internet banking and find user experience less important while they absolutely do want products that are easy to use.

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“…Hence, our second research objective is to examine whether privacy concerns and visibility are associated with consumers' adoption postponement of MPS. Furthermore, prior literature has suggested that security concerns may moderate the association between different barriers and the adoption postponement of MPS (Mangin, 2014;Yoon & Occeña, 2014). Specifically, consumers may fear unauthorized access to their sensitive personal information as a result of using these services (DeFranco & Morosan, 2017).…”

Section: Introductionmentioning

confidence: 99%

Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic

Khanra

Dhir

Kaur

et al. 2021

Journal of Hospitality and Tourism Management

142

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In the post-COVID-19 era, the hospitality sector may witness a wider use of mobile payment services (MPS) not requiring physical contact. But consumers may postpone adoption of MPS in wait for a more attractive iteration. Given consumers' reluctance to adapt to such services, an investigation into MPS adoption postponement and the factors contributing to it is thus needed. Our research model extends the innovation resistance theory by including two behavioral measures (privacy concerns and visibility) and examining how security concerns moderate the associations between them. We analyzed data from 308 respondents who had previously purchased accommodation and transportation services using MPS, employing structural equation modeling to test the research model. The crucial factors we identified were usage barrier and image barriers, privacy concerns, and visibility. Furthermore, security concerns significantly moderated the association between image barrier and MPS adoption postponement in the hospitality sector. The present study thus has important theoretical and practical implications for hospitality managers, particularly for understanding consumers' behavior toward MPS use and how to leverage these services accordingly. Finally, we suggest that future researchers may investigate the factors causing the adoption postponement of other technological innovations in this sector.

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Impacts of Customers' Perceptions on Internet Banking Use with a Smart Phone

Cited by 29 publications

References 32 publications

A Study on Factors Affecting the Adoption of LTE Mobile Communication Service: The Case of South Korea

A Study on Factors Affecting the Adoption of LTE Mobile Communication Service: The Case of South Korea

User Experience with Security Elements in Internet and Mobile Banking

Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic

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