Impact of usability, user experience and motivation on the engagement to using a mobile application

Tissier, I; Gronier, Guillaume

doi:10.1145/2670444.2670470

Cited by 3 publications

(3 citation statements)

References 10 publications

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“…We propose below a nonexhaustive analysis focusing on user characteristics that influence usability results (Figure 1). These four main variables are age [3,4,24,25,[29][30][31][32], experience in IT [3,24,32,33], health literacy [29,31,37,38], and motivation [34][35][36]. For instance, a study by Loorbach et al [50] showed that more motivating manual instructions improved effectiveness and efficiency (but not satisfaction) in relation to a mobile phone in an elderly (age 60-70 years) population.…”

Section: Usability and User Characteristicsmentioning

confidence: 99%

“…• Age: young users outperform older users [3,4,24,25,[29][30][31][32] • Experience in information technology (IT) (or technophilia), that is, previous experience in computer and medical devices: technology experts outperform novices [3,24,32,33] • Motivation: more motivated users outperform less motivated users [34][35][36] • Health literacy: users with high levels of health literacy outperform users with low levels of health literacy [29,31,37] With regard to the relationships between these above-mentioned characteristics and usability, there are only few studies examining the link between health [29,31,37,38] or eHealth literacy [29], particularly prior health knowledge, and usability.…”

Section: Introductionmentioning

confidence: 99%

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Effect of Prior Health Knowledge on the Usability of Two Home Medical Devices: Usability Study (Preprint)

Chaniaud¹,

Métayer²,

Mégalakaki³

et al. 2020

Preprint

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BACKGROUND Studies on the usability of health care devices are quietly becoming more common even though usability standards are not necessarily specified and followed. Yet there is little knowledge about the impact of the context of use on the usability outcome. While it is specified in the usability standard (ISO 9241-11, 2018) of a medical device that it may be affected by its context of use and especially by the characteristics of its users. Among these, prior health knowledge is crucial. However, no study has so far shown that prior health knowledge influences the usability of a medical device. OBJECTIVE Our study was designed to fill this gap, by analyzing the relationship between the usability of home medical devices and prior health knowledge through an experimental approach METHODS In order to assessed the usability of two devices (blood pressure monitor and pulse oximeter) user tests were conducted with 149 students. Mixed-methods (subjective vs. objective) approach using a variety of standard instruments (direct observation, video analysis, questionnaires) were used. They completed a questionnaire to show the extent of their previous health knowledge and then operated both devices randomly. Efficiency and effectiveness measures were collected by video analysis. Satisfaction measures were collected by questionnaire (System Usability Scale). The qualitative observational data was coded using inductive analysis by two independent researchers. Correlational analyses and clusters were performed to test how usability relates to sociodemographic and prior health knowledge. RESULTS The results indicate a lack of usability for both devices. Users made approximately 0.77 errors (SD = 1.49) and the mean of the System Usability Scale (SUS) score was 72.4 (SD = 21.07), which is considered "satisfactory" for the blood pressure monitor (N = 137 participants). The pulse oximeter (N = 147) therefore appears to be easier to use but participants made more errors (M = 0.99, SD = 0.92). The mean SUS score was 71.52 (SD = 17.29), which indicates a "satisfactory" score. Results also showed a low negative and significant correlation only between the effectiveness of the two devices (blood pressure monitor: r = -0.191, P = 0.026; and pulse oximeter: r = -0.263, P = 0.001) and previous knowledge. More subtly, the authors experimentally identified the existence of a threshold level (² = 10.89, P =.004) on health knowledge to correctly use the pulse oximeter, but which is missing for the blood pressure monitor. CONCLUSIONS Thus, this study has two contributions: (1) a theoretical interest highlighting the importance of user characteristics including prior health knowledge of usability outcome and (2) an applied interest to provide recommendations to designers and medical staff.

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Section: Usability and User Characteristicsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Effect of Prior Health Knowledge on the Usability of Two Home Medical Devices: Usability Study (Preprint)

Chaniaud¹,

Métayer²,

Mégalakaki³

et al. 2020

Preprint

View full text Add to dashboard Cite

show abstract

“…We propose below a nonexhaustive analysis focusing on user characteristics that influence usability results ( Figure 1 ). These four main variables are age [ 3 , 4 , 24 , 25 , 29 - 32 ], experience in IT [ 3 , 24 , 32 , 33 ], health literacy [ 29 , 31 , 37 , 38 ], and motivation [ 34 - 36 ]. For instance, a study by Loorbach et al [ 50 ] showed that more motivating manual instructions improved effectiveness and efficiency (but not satisfaction) in relation to a mobile phone in an elderly (age 60-70 years) population.…”

Section: Introductionmentioning

confidence: 99%

Effect of Prior Health Knowledge on the Usability of Two Home Medical Devices: Usability Study

Chaniaud¹,

Métayer²,

Mégalakaki³

et al. 2020

JMIR Mhealth Uhealth

View full text Add to dashboard Cite

Background Studies on the usability of health care devices are becoming more common, although usability standards are not necessarily specified and followed. Yet, there is little knowledge about the impact of the context of use on the usability outcome. It is specified in the usability standard (ISO 9241-11, 2018) of a device that it may be affected by its context of use and especially by the characteristics of its users. Among these, prior health knowledge (ie, knowledge about human body functioning) is crucial. However, no study has shown that prior health knowledge influences the usability of medical devices. Objective Our study aimed to fill this gap by analyzing the relationship between the usability of two home medical devices (soon to be used in the context of ambulatory surgery) and prior health knowledge through an experimental approach. Methods For assessing the usability of two home medical devices (blood pressure monitor and pulse oximeter), user tests were conducted among 149 students. A mixed-methods approach (subjective vs objective) using a variety of standard instruments was adopted (direct observation, video analysis, and questionnaires). Participants completed a questionnaire to show the extent of their previous health knowledge and then operated both devices randomly. Efficiency (ie, handling time) and effectiveness (ie, number of handling errors) measures were collected by video analysis. Satisfaction measures were collected by a questionnaire (system usability scale [SUS]). The qualitative observational data were coded using inductive analysis by two independent researchers specialized in cognitive psychology and cognitive ergonomics. Correlational analyses and clusters were performed to test how usability relates to sociodemographic characteristics and prior health knowledge. Results The results indicated a lack of usability for both devices. Regarding the blood pressure monitor (137 participants), users made approximately 0.77 errors (SD 1.49), and the mean SUS score was 72.4 (SD 21.07), which is considered “satisfactory.” The pulse oximeter (147 participants) appeared easier to use, but participants made more errors (mean 0.99, SD 0.92), and the mean SUS score was 71.52 (SD 17.29), which is considered “satisfactory.” The results showed a low negative and significant correlation only between the effectiveness of the two devices and previous knowledge (blood pressure monitor: r=−0.191, P=.03; pulse oximeter: r=−0.263, P=.001). More subtly, we experimentally identified the existence of a threshold level (χ²2,146=10.9, P=.004) for health knowledge to correctly use the pulse oximeter, but this was missing for the blood pressure monitor. Conclusions This study has the following two contributions: (1) a theoretical interest highlighting the importance of user characteristics including prior health knowledge on usability outcomes and (2) an applied interest to provide recommendations to designers and medical staff.

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Impact of the format of user instructions on the handling of a wrist blood pressure monitor

et al. 2021

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Impact of usability, user experience and motivation on the engagement to using a mobile application

Cited by 3 publications

References 10 publications

Effect of Prior Health Knowledge on the Usability of Two Home Medical Devices: Usability Study (Preprint)

Effect of Prior Health Knowledge on the Usability of Two Home Medical Devices: Usability Study (Preprint)

Effect of Prior Health Knowledge on the Usability of Two Home Medical Devices: Usability Study

Impact of the format of user instructions on the handling of a wrist blood pressure monitor

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