Impact of Tourists’ Intercultural Interactions

Yu, Jiyun; Lee, Timothy Jeonglyeol

doi:10.1177/0047287513496467

Cited by 90 publications

(66 citation statements)

References 43 publications

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“…Our sampling choice is consistent with previous studies in resident attitudes (Perdue et al, 1990;Woosnam & Norman, 2010); however, the inclusion of more respondents (or only respondents) whom have direct contact with tourists may potentially produce different results. Various studies have focused in the past on host-tourist interaction, and the impact this may have on attitudes towards tourism development (Chan, 2006;Yu & Lee, 2014;Zhang, Xu, & Xing, 2017) and the inclusion of interaction and contact with tourists is recommended for future research.…”

Section: Limitations and Future Researchmentioning

confidence: 99%

Resident perceptions of tourism: The role of social distance

Thyne

Watkins

Yoshida

2017

Journal of Tourism Research

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The past 10 years has seen dramatic growth in international visitor numbers to Japan. Our research investigates Japanese host community perceptions of tourism development, specifically the impact that social distance has on these perceptions. Results from host residents (n = 1,569) confirmed significant differences in perceived social distance between visitor nationalities. Regression analyses reveal social distance to have a more significant influence on host perceptions towards tourism and its development than host attributes identified in earlier studies. Strategies and tactics for alleviating social distance are discussed, and implications are drawn for Japan's future development as a sustained successful tourism destination.

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Section: Limitations and Future Researchmentioning

confidence: 99%

Resident perceptions of tourism: The role of social distance

Thyne

Watkins

Yoshida

2017

Journal of Tourism Research

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“…Berscheid, Snyder, and Omoto (1989) considered the frequency, activity, and strength of social contact in assessing the closeness of interpersonal relationships. Building on the results obtained by Berscheid et al (1989) and Islam and Hewstone (1993), Huang and Hsu (2009) examined the activity, frequency, influence, valence, intensity, power, and symmetry of customer-to-customer interaction on cruises.The functions of social contact have been addressed in socio-psychological research along with the application of Allport's (1979) contact theory and other related studies (Bochner 1982; Cusher and Brislin 1996;Yu and Lee 2014). As a unique type of social contact, touristhost social contact warrants further exploration.…”

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confidence: 99%

Does Tourist–Host Social Contact Reduce Perceived Cultural Distance?

Fan

Zhang

Jenkins

et al. 2017

Journal of Travel Research

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Tourist-host social contact significantly influences the perceptions of tourists and deserves more attention from scholars in the field of tourism research. However, studies on the relationship between these two constructs are limited. To address this research gap, the present study develops and validates instruments for measuring social contact and perceived cultural distance in the context of tourism, explores the effects of social contact on perceived cultural distance, and provides implications for tourism stakeholders, including governments, tourism operators, and local communities. A survey was conducted among Hong Kong tourists traveling to Mainland China. The study had two significant findings: 1) the quality of contact negatively influences tourists' perceived cultural distance; 2) in terms of the quantity of contact, socialoriented contacts negatively influence perceived cultural distance, whereas service-oriented contacts positively affect perceived cultural distance. Implications were provided to contribute to theoretical and empirical realms, and to guide policy formulation.Keywords: tourist-host contact, perceived cultural distance, quantity of social contact, quality of social contact, policy issues 2 INTRODUCTIONIn the tourism academia, social contact and cultural distance are widely believed to play important roles in developing the understanding of intergroup relations, travel experiences, and the attitudes of tourists. Contact between different groups can boost mutual understanding, eliminate bias and stereotypes, and enhance intergroup relations (Allport 1979;Pettigrew 1998; Kawakami et al. 2000; Binder et al. 2009; Kirillova, Lehto, and Cai 2015). Furthermore, such contact may reduce negative emotions-such as anxiety, distrust, and cultural sensitivitytoward outgroups, who are considered socially repulsive (Dovidio et al. 2002; Islam and Hewstone 1993;Stephan and Stephan 1985). Contact between separate groups can also enhance empathy toward outgroups, thereby positively influencing intergroup relations (Baston et al. 1997;Stephan and Finlay 1999). However, social contact may not necessarily lead to a positive change in attitude (Pizam, Jafari, and Milman 1991;Anastasopoulos 1992;Pizam, Uriely, and Reichel 2000; Chen, Lin, and Petrick 2013). Sometimes, intergroup contact may increase tension, hostility, and suspicion. The greater the social contacts are, the more likely that friction and hostility will be triggered (Bochner 1982). Tourist-host social contact-as a unique type of social contact-deserves more attention from scholars in the field of tourism research considering its remarkable influence on tourists' perceptions, which is a major determinant in choosing a travel destination. Cultural distance negatively affects tourists' enthusiasm to travel to a certain region. Cohen (1979) argued that people seek novelty and change when traveling but only to the extent that the novelty and change remain non-threatening. Goeldner and Ritchie (2008) argued that the greater the cu...

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“…Our findings also have relevant implications from a managerial perspective, especially taking into consideration the importance of host-guest interactions for tourist satisfaction (Yu & Lee, 2014). For example, improving or reinforcing residents' attitudes towards tourism in general will lead to more positive attitudes towards tourists and, consequently, to more satisfying experiences of visitors in host communities.…”

Section: Practical Implicationsmentioning

confidence: 75%

Explaining residents' attitudes towards tourism and tourists: A new approach based on brand theory

Martín

Salmones

Herrero

et al. 2018

Journal of Tourism Research

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Considering host communities as brands in the eyes of local people, our study examines how resident attitudes towards tourism and tourists are influenced by two brand factors: (a) equity perceptions related to their communities (i.e., brand equity) and (b) identification with their communities (i.e., brand identification). Our empirical results indicate that resident attitudes towards tourism are positively influenced by equity perceptions and identification, whereas attitudes towards tourists are positively influenced by attitudes towards tourism and identification with the community. These findings represent a step forward in better understanding how both types of resident attitudes are influenced by nontourism‐related factors.

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Impact of Tourists’ Intercultural Interactions

Cited by 90 publications

References 43 publications

Resident perceptions of tourism: The role of social distance

Resident perceptions of tourism: The role of social distance

Does Tourist–Host Social Contact Reduce Perceived Cultural Distance?

Explaining residents' attitudes towards tourism and tourists: A new approach based on brand theory

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