Impact of the usage of social media in the workplace on team and employee performance

Song, Qi; Wang, Yi; Chen, Yang; Benitez, Jose; Hu, Jiang

doi:10.1016/j.im.2019.04.003

Cited by 178 publications

(185 citation statements)

References 74 publications

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“…The findings validated that ESM usage considerably improve the meta-knowledge of individuals. Previous scholars have found that ESM usage is positively related to knowledge sharing [1], [77], [78]. Our findings also authenticated that the meta-knowledge generated by ESM usage is strongly related to employee agility.…”

Section: Discussion Implication and Limitation A Discussionsupporting

confidence: 86%

“…For instance, Wong et al [33] proposed that the frequent use of the ESM technology increases communication, which in turn improves employee work performance. Similarly, Song et al [1] conducted a study on a large financial company and found that ESM (DingTalk) usage has a significant effect on an individual or team performance.…”

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 98%

“…According to a recent survey of European Union, approximately 27% of organizations use the ESM technology for their employees [31], [32]. Hence, scholars have begun to explore the consequences and implications of ESM usage in the workplace [1], [33]. For instance, Wong et al [33] proposed that the frequent use of the ESM technology increases communication, which in turn improves employee work performance.…”

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 99%

“…The enterprise social media (ESM) technology has increasingly penetrated the workplace, and organizations have been strategically deploying such technology to support the communication and collaboration of their employees [1], [2]. ESM relates to a digital system that allows employees to cooperate and share content with a particular partner or send messages to everyone in the workplace [3].…”

Section: Introductionmentioning

confidence: 99%

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Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

et al. 2020

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The usage of enterprise social media (ESM) has rapidly increased in the workplace. Firms adopt the ESM platform for the knowledge sharing and work-related communication of employees. However, the efficient use of the ESM technology in the workplace remains a challenge for organizations and business leaders. Previous studies have inconsiderably focused on this domain of research. The existing research investigates the influence of ESM usage on employee agility through meta-knowledge considering the moderation role of digital fluency. Using 263 responses from Chinese employees, this study investigates how ESM usage improves employee agility through meta-knowledge. Results confirm that organizations can improve the meta-knowledge of employees through investment in the ESM technology and that ESM usage is significantly related to individual agility via meta-knowledge. Digital fluency strengthens the relationship between ESM usage and employee agility and supports the correlation between ESM usage and employee agility via meta-knowledge. Finally, on the basis of the results, the theoretical and managerial implications of the study are discussed. INDEX TERMS Meta-knowledge, digital fluency, employee agility, ESM usage.

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Section: Discussion Implication and Limitation A Discussionsupporting

confidence: 86%

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 98%

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

et al. 2020

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“…On the other hand, Song et al (2019) examined the synergistic effect of social media common usage (work-oriented and socialization-oriented) on team and employees' performance. The findings of their study showed that both purposes of social media usage are complementary resources that create synergies to enhance team and employees' performance.…”

mentioning

confidence: 99%

Innovations in Human Resource Management: Impact of Social Media Use on Employees’ Performance

Alkhateeb

Abdalla

2020

MMI

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Social media has changed the modes of all aspects of business operations, particularly human resource management practices. Firms are increasingly using social media tools to facilitate information sharing among their employees in an attempt to improve the innovation process and firm performance. It is expected that using new information technologies such as social media will enable the firm to act proficiently on business opportunities and reconfigure human resources by utilizing networks to routinize the business's knowledge and innovation competencies. This study aims to examine how different purposes of social media use to influence employees' level of job performance directly or indirectly through job satisfaction as a mediator. Two purposes are identified: work-related purposes and personal purposes. A closed questions survey tool was used to gather the data from the employees of three leading organizations in the Tulkarm district. Two hundred eighty-two valid questionnaires were analyzed using SPSS and IBM SPSS Amos 24. The findings revealed that the impact of using social media for work purposes on job performance is fully mediated by job satisfaction, while social media use for personal purposes does not influence job performance directly nor indirectly. The current study enriches the available literature by examining social media use from two perspectives: work-related and personal purposes, thus added value to the available literature, particularly in the Palestinian context. Practically, managers could benefit from the work by adopting relevant strategies to guide this use in a way that motivate the employees towards achieving the goals of the organizations. Such as offering reliable internet services which may help in encouraging the employees or even attracting the ones who are not engaged yet in social media to start using it for work purposes, as for personal purposes, specific policies can be adopted to monitor this use within controls. The article recommends organizations to utilize and direct social media use for work purposes towards achieving the goals of the organizations. Keywords: communication, job satisfaction, performance, personal purposes, social media.

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Impact of social media usage on job performance and employee retention: Role of knowledge sharing and organizational commitment

Chauhan

2022

Glob Bus Org Exc

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The business world is changing at an accelerated rate, and the key driver of this change is technology. Technologies largely dominate social networking and knowledge sharing activities in organizations through social media (SM). As SM is used in organizations for both work‐related and social‐related purposes, understanding its impact on job performance and employee retention is important. Hence, through the lens of organizational commitment theory and by analyzing a sample of 426 IT employees, this study attempted to explore the influence of SM usage on job performance and employee retention through knowledge sharing and organizational commitment. The significant outcomes of this study are as follows: (1) both work‐related and social‐related SM usage positively influence organizational commitment through knowledge sharing; (2) social media usage positively impacts job performance and employee retention by enhancing employee knowledge sharing capability and organizational commitment. Implications of this study provide meaningful insights for both academics and practitioners.

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Impact of the usage of social media in the workplace on team and employee performance

Cited by 178 publications

References 74 publications

Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

Innovations in Human Resource Management: Impact of Social Media Use on Employees’ Performance

Impact of social media usage on job performance and employee retention: Role of knowledge sharing and organizational commitment

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