Impact of skill on bi-dimensional trust within small-to-medium sized enterprises upstream relationships

Sharif, Khurram; Kassim, Norizan Mohd; Faisal, Mohd. Nishat; Mezghiche, Mohamed

doi:10.1108/emjb-03-2020-0020

Cited by 10 publications

(8 citation statements)

References 138 publications

(137 reference statements)

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“…Research suggests that the consequences of team members' trustworthiness and individuals' trust in teams is moderated by the temporal perspective of the relationship between parties (Jones and Shah, 2016 ). For example, Sharif et al ( 2021 ) found that trust develops and changes with time (mostly in the form of long-term relationship orientation), through the (positive or negative) impact of cognitive and behavioral actions. In the same line, Jones and Shah ( 2016 ) analyzed the relative importance of the trustor, the trustee and the trustor–trustee dyad relationship for trust building, and how the influence of each focus changes over time.…”

Section: Discussionmentioning

confidence: 99%

Increasing Integrative Negotiation in European Organizations Through Trustworthiness and Trust

et al. 2021

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Integrative negotiation in which employers and employees create value is a major necessity in the current challenging context. Collective labor negotiations in organizations are traditionally focused on mostly distributive issues, such as pay, working hours, and holidays. However, the current situation demands the inclusion of other issues of a potentially more integrative nature, such as telework, sustainability, and risk prevention, the enhancement of which is a major challenge for organizations. In this study, we explore the negotiation process between management and employee representatives (ERs), analyzing the roles of trust and trustworthiness. We collected data from 614 human resources managers from different organizations in 11 European countries. The results confirm that ERs who management perceive to be trustworthy have a greater influence on negotiation, particularly with regard to integrative as opposed to distributive issues, and that trust partially mediates this relationship.

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Section: Discussionmentioning

confidence: 99%

Increasing Integrative Negotiation in European Organizations Through Trustworthiness and Trust

et al. 2021

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“…In this changed environment, scholars have been focusing on entrepreneurial ecosystems to understand if becoming an entrepreneur is a viable career path (Llewellyn and Wilson, 2003). Other scholars also opined that entrepreneurial intention necessitates one to consider other factors, like environmental factors and the potential for economic growth in the country of concern (Lee and Peterson, 2000;Cohen and Winn, 2007;Del Giudice et al, 2017;Sharif et al, 2021). Entrepreneurial ecosystems can address all the multifarious issues affecting stability and economic growth, as well as assess the well-being of enterprises.…”

Section: Effects Of Human Capital 283mentioning

confidence: 99%

“…Other scholars also opined that entrepreneurial intention necessitates one to consider other factors, like environmental factors and the potential for economic growth in the country of concern (Lee and Peterson, 2000; Cohen and Winn, 2007; Del Giudice et al. , 2017; Sharif et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

Effects of human capital on entrepreneurial ecosystems in the emerging economy: the mediating role of digital knowledge and innovative capability from India perspective

Chaudhuri

Chatterjee

Vrontis

et al. 2022

JIC

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PurposeThis study empirically examines the relationship between human capital ecosystems and entrepreneurial ecosystems. The study also investigates the mediating roles of digital knowledge capability and innovation capability and the moderating role of technology turbulence in the entrepreneurial ecosystem.Design/methodology/approachThe study takes inputs from existing literature and resource-based view (RBV) and absorptive capacity theories and develops a theoretical model. Later, the model is validated using the structural equation modeling technique with data collected from India-based startup enterprises.FindingsThe authors found a nexus between human capital and entrepreneurial ecosystems. The study also highlights that enterprises' digital knowledge capability and innovation capability significantly influence the entrepreneurial ecosystem. The study also found that technology turbulence has a significant moderating impact on the relationship between digital knowledge capability and innovation capability in entrepreneurial ecosystems.Research limitations/implicationsThe study shows the importance of developing human capital for improving enterprises' innovation capability and digital knowledge capability, which are also important to develop the entrepreneurial ecosystem. Entrepreneurs can use the proposed model in their enterprises for appropriately developing the entrepreneurial ecosystem.Originality/valueThe authors propose a theoretical model for entrepreneurial ecosystems, from the human capital perspective, which entrepreneurs could use to improve the overall organizational performance. Moreover, the model uses technology turbulence as a moderator, which is also a novel approach. The study also adds valuable knowledge to the overall body of literature of intellectual capital.

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“…It is a well-established norm that a firm can survive if it can successfully increase the number of customers, as a business' success principally depends on customer-centric activities (Rosado-Pinto and Loureiro, 2020;Sharif et al, 2021). Even in crisis, family businesses can survive if they successfully develop their customer relationship management (CRM) system (Graca et al, 2015;Ghosh et al, 2021;Tamilmani et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

“…It is a well-established norm that a firm can survive if it can successfully increase the number of customers, as a business’ success principally depends on customer-centric activities (Rosado-Pinto and Loureiro, 2020; Sharif et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

Assessing the AI-CRM technology capability for sustaining family businesses in times of crisis: the moderating role of strategic intent

Chaudhuri

Chatterjee

Kraus

et al. 2022

JFBM

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PurposeThis study assesses the capability of artificial intelligence integrated customer relationship management (AI-CRM) technology for sustaining family businesses in times of crisis, such as the COVID-19 pandemic. The study also investigates the moderating role of strategic intent in sustaining family businesses in times of crisis.Design/methodology/approachThe authors used dynamic capability view theory and related literature on family business and technology adoption to develop a conceptual model. This model has been validated using the structural equation modeling technique considering 332 usable responses from people of India involved in family businesses and technology adoption. The study also uses multigroup analysis to examine the moderating role of strategic intent.FindingsThe study finds that adoption of AI-CRM technology significantly and positively impacts dynamic capabilities of the family businesses, such as sensing, seizing and transforming capabilities, which in turn positively and significantly influences their sustainability during crises. The study also highlights the significant moderating impact of strategic intent for sustaining family business firms in uncertain times.Practical implicationsThis study has highlighted the importance for family businesses to adopt AI-CRM technology and its influence on their dynamic capabilities. The study also provides important inputs to the management of family businesses regarding adoption of new technologies and their significance during crises. The study also documents that strategic intent could help family businesses to survive during such times. The study is conducted in India and thus cannot be generalized.Originality/valueThis study table is unique in that it investigates the influence of AI-CRM technology and the moderating role of strategic intent on family business sustainability in times of crisis. Moreover, the proposed theoretical model is a unique model with explanative power of 71%.

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Impact of skill on bi-dimensional trust within small-to-medium sized enterprises upstream relationships

Cited by 10 publications

References 138 publications

Increasing Integrative Negotiation in European Organizations Through Trustworthiness and Trust

Increasing Integrative Negotiation in European Organizations Through Trustworthiness and Trust

Effects of human capital on entrepreneurial ecosystems in the emerging economy: the mediating role of digital knowledge and innovative capability from India perspective

Assessing the AI-CRM technology capability for sustaining family businesses in times of crisis: the moderating role of strategic intent

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