Impact of Signals and Experience on Trust and Trusting Behavior

Chen, Ying‐Hueih; Chien, Shu-Hua; Wu, Jyh-Jeng; Tsai, Perng Jy

doi:10.1089/cyber.2009.0188

Cited by 52 publications

(39 citation statements)

References 40 publications

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“…The results show that experience will affect higher levels of trust and wish to continue payment transactions with confidence. Other findings are Chen, et al (2010), who stated past experiences played two important roles in developing trust. One is the experience of the past is the basis for decision making for customers who tend to refer to past experiences to predict outcomes.…”

Section: Discussionmentioning

confidence: 92%

Effect of Experience in Building Satisfaction, Trust and Loyalty

Pramita

2019

JAM

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The purpose of this study is to explain the effect of experience on satisfaction, trust and loyalty. This study was conducted on inpatients service users in RSIA Puri Bunda Denpasar with a total of 100 respondents. Data analyzed with Partial Least Square technique. The results showed that experience, satisfaction and trust had a positive and significant effect on loyalty, experience had a positive and significant effect on satisfaction and experience had a positive and significant effect on trust. The implications of this study can be used as the basis for the management of the hospital to improve services and facilities, gathering and handling complaints to provide a good experience so that impact on patient loyalty. Suggestions for future research is to complement and enrich empirical studies related to this topic using other variables. Future research also needs to enrich empirical studies using other subjects and even other research locations. And with the technique of determining samples in addition to purposive sampling, for example, random sampling techniques.

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Section: Discussionmentioning

confidence: 92%

Effect of Experience in Building Satisfaction, Trust and Loyalty

Pramita

2019

JAM

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“…Chen et al (2010) used brand image, privacy policies, past experiences, and web site investment as means to increase consumer trust. Wells, Valacich, and Hess (2011) studied web site quality signs based on the web site's security, download delay, navigability and visual appeal.…”

Section: Online Trust Cuesmentioning

confidence: 99%

The use of the repertory grid technique in online trust research

Bauman

2015

Qualitative Market Research: An International Journal

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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“…Lin [11] regarded stickiness intention as the willingness to revisit a website and spend an extended period on that website. In other words, stickiness intention is the level of attachment to a preferred website [39] or a positive attitude toward the content, functions, products, and services featured on a website [13].…”

Section: Commitment-trust Theorymentioning

confidence: 99%

How does Omnichannel Integration Quality Affect Consumers’ Stickiness Intention

Huang¹,

Lin²,

Cheng³

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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The popularity of mobile devices and the advancement of modern technology have resulted in more diversified consumer shopping channels, and many retailers have consequently embraced omnichannel retailing. The core concept of omnichannel retailing is to provide consumers with a seamless experience. Using commitment-trust theory as a framework, this study examines the effects of omnichannel integration quality on consumers' stickiness intention. Analysis of data of 194 respondents reveals that consumer trust affects relationship commitment. Consumer trust and relationship commitment have a strong influence on stickiness intention, and breadth, transparency, and process consistency directly affect trust. Contrary to our expectation, omnichannel integration quality does not affect relationship commitment. Our results show that high levels of omnichannel integration quality can increase consumer trust, which helps retailers maintain favorable customer relationships. The findings of this study provide important theoretical and practical implications for omnichannel retailing research.

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Impact of Signals and Experience on Trust and Trusting Behavior

Cited by 52 publications

References 40 publications

Effect of Experience in Building Satisfaction, Trust and Loyalty

Effect of Experience in Building Satisfaction, Trust and Loyalty

The use of the repertory grid technique in online trust research

How does Omnichannel Integration Quality Affect Consumers’ Stickiness Intention

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