Impact of Scanning Technololgy and Package Design on the Ergonomics of Scanning at the Checkout

Hoffman, Mark S.

doi:10.1177/154193129604000712

Cited by 4 publications

(9 citation statements)

References 2 publications

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“…with bi-optic scanners (Lehman, 1995;Hoffman, 1992;Hoffman, 1996;Madigan 1995). In addition, research examining the ergonomic impact of different scanners, In recent years, however, increased attention has been Several studies have shown productivity advantages scanner orientations, and scanner-checkstand combinations has been performed (Marras, Lehman, Greenspan, Nelson, Lee, and Fattalah 1993;Lehman and Marras, 1994).…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting Productivity and Ergonomics of Supermarket Checkers

Madigan

Lehman

1996

Proceedings of the Human Factors and Ergonomics Society Annual

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A field study was conducted to examine scanning productivity and ergonomic issues as a €unction of scanner technology and product type. Cashiers performed both normal and staged activities using bi-optic and flat-bed scanners. In Phase One of the study, package handling and throughput were examined. Overall, bi-optic scanning was faster and some package types were handled more efficiently. Some package types, however, were handled less optimally (i.e,, flipping and twisting scans). In phase two of the study, wrist acceleration measures were examined as a function of scanner technology and package type. Lower wrist accelerations in both hands for both flexiodextension planes of motion were found for the bi-optic scanner. In addition, bi-optic scanning also produced flexiordextension accelerations (both hands) and radialhlnar accelerations (left hand only) that were below industry validated low risk benchmarks. The effects of scanner technology and package type on wrist acceleration and scanning behavior are discussed.

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Section: Introductionmentioning

confidence: 99%

Factors Affecting Productivity and Ergonomics of Supermarket Checkers

Madigan

Lehman

1996

Proceedings of the Human Factors and Ergonomics Society Annual

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“…While advancements in scanning technology would be expected to have a fruitful impact on scanning performance and behavior, this impact can be limited by package design, and quality and proper placement of the UPC . Failing to scan the barcode without reorienting the package usually leads to handling and manipulating the products to be scanned, potentially exposing cashiers to increased ergonomic risk …”

Section: Packaging Checking Outmentioning

confidence: 99%

“…115,119,120 Failing to scan the barcode without reorienting the package usually leads to handling and manipulating the products to be scanned, potentially exposing cashiers to increased ergonomic risk. 111,121 Many…”

Section: Cashier Checkoutmentioning

confidence: 99%

“…Rodacki and Vieira, 107 Shinnar et al, 114 Carrasco et al, 116 Spielholz et al, 117 and Draicchio et al 118 Workstation design may not be comfortable; design interventions were approved to improve the checking out process. UPC location and scanning Kihlstedt and Hägg, 111 Madigan and Lehman, 115 Hoffman, 119,121 and Madigan 120 Packaging design and UPC placement can limit the usability of scanning technologies.…”

Section: Improving Cashiers' Performancementioning

confidence: 99%

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State of the art of user packaging interaction (UPI)

Mumani

Stone

2018

Packag Technol Sci

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User packaging interaction (UPI) has evolved in packaging research because of its importance to users, manufacturers, and designers. A great deal of work addressing problems and suggesting potential improvements has been directed toward UPI. However, this work is not easily accessible to researchers as it lacks a cohesive structure. This paper serves as a platform for UPI researchers by presenting previous work UPI in an organized structure based on stages of interaction. Over 100 articles were reviewed to identify the scope of research in this area and then categorized according to stages of interaction. During the review of more articles, these stages of interaction were modified to ensure that they reflected all the reviewed articles. The review process resulted in the enumeration of the following stages: at point of purchase, checking out, handling, opening, and disposal. The related articles in each category are presented and discussed, and potential future work is presented. The articles were further categorized according to the age and gender of users under test, and packaging and product types considered. The review process has revealed different issues in the current research structure of UPI including the comprehensibility of the conducted research and the distribution of the reviewed articles. On the basis of this review, a model is proposed for improving the UPI by quantitatively evaluating the package design and affordances provided at each interaction stage.

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“…productivity, and accuracy can be improved by proper placement of good quality UPCs. 12,14 Many studies have been conducted on the cashier profession; many problems have been identified, including awkward posture, discomfort, and problems with improperly anticipating the barcodes.…”

mentioning

confidence: 99%

The effect of scanning technology and UPC placement on supermarket self‐checkout

2017

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Self-checking services are offered in many supermarkets. In order to checkout efficiently, customers must locate and scan the Universal Product Code (UPC) of the items with relative ease.Otherwise, their preferences toward using the self-checkout (SCO) stations may be negatively affected. The current literature has no focus on UPC location, and the scanning technology used effect on performance and preferences. The purpose of this study is to investigate the effect of these from an operational and ergonomic perspective. To that end, 2 UPC placement techniques (current and recommended placement) and 2 scanning technologies (bi-optic and handheld scanners) were tested. The total scanning time, individual items scanning time, trunk posture, total number of wrong twists/flips, individual items wrong flips, muscle activities, and participants' subjective preferences were measured. The results revealed that total scanning time was significantly reduced when using bi-optic scanner (F = 20.9, P < 0.01). The recommended UPC placement led to a significant improvement on UPC anticipation for both scanning technologies (F = 16.8, P < 0.01). Additionally, exposure to non-neutral trunk posture(s) was shown to be significantly decreased in the bi-optic condition (F = 10.4, P < 0.01). Proper UPCs' placement and bi-optic scanner can positively improve the efficiency and experience of the SCO.

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Impact of Scanning Technololgy and Package Design on the Ergonomics of Scanning at the Checkout

Cited by 4 publications

References 2 publications

Factors Affecting Productivity and Ergonomics of Supermarket Checkers

Factors Affecting Productivity and Ergonomics of Supermarket Checkers

State of the art of user packaging interaction (UPI)

The effect of scanning technology and UPC placement on supermarket self‐checkout

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