Introduction: The aim of this study was to perform an audit of oral and maxillofacial specimens submitted for cytological diagnosis to verify the importance of this complementary examination. Methods: A retrospective analysis of our institutional cytopathology database was performed over an 18-year period. Clinical information and cytological data were collected. Associations between independent variables and outcomes were assessed using the Pearson χ 2 test or Fisher's test, with a 5% significance level. When available, the histological diagnosis was compared with cytological diagnosis to identify the percentage of agreement and the specificity, sensitivity and accuracy of cytology in identifying malignant neoplasms. Results: A total of 1082 cases were identified, which included 65 different cytological diagnoses. Exfoliative cytology (EC) was performed in 312 cases (29.1%) and fine needle aspiration cytology (FNAC) in 770 cases (70.9%). EC was mainly employed to diagnose oral infectious diseases (P < 0.001) and FNAC to diagnose neoplasms, cystic, reactive and miscellaneous lesions (P < 0.001). Cell-block was performed in 555 FNAC cases (51.3%). Panoptic, Papanicolaou and haematoxylin-eosin staining were performed in FNAC and periodic acid-Schiff in EC (P < 0.001). In 211 cases (19.5%), the histological diagnosis was available and the percentage agreement with the cytological diagnosis was 41.2%. Sensitivity, specificity, positive predictive value, negative predictive value and accuracy to identify malignant neoplasms were 84.6%, 100%, 100%, 77.8% and 90.0%, respectively. Conclusions: EC was mainly performed for diagnosis of infectious diseases and FNAC for diagnosis of salivary gland tumours, odontogenic lesions, reactive lesions and cervical metastasis. K E Y W O R D S cytopathology, exfoliative cytology, fine needle aspiration cytology, head and neck, oral cavity PÉREZ-DE-OLIVEIRA Et AL. 1 | INTRODUC TI ON Oral diseases can share many clinical aspects, and complementary tests may be needed to achieve a diagnosis. Cytology represents a diagnostic tool based on a microscopic evaluation of the cell samples collected from mucosal surface via exfoliative cytology (EC) or internal sites via fine needle aspiration cytology (FNAC). 1 This complementary examination is widely used in many clinical routines, such as investigation of masses in lymph nodes, liver, thyroid and breast, as well as screening of precursor lesions of cervical carcinoma and follow-up of patients with lung carcinoma. 2,3 In oral diagnosis, the use of cytology examination remains controversial. Previous reports demonstrated that cytopathology can be a useful tool in head and neck lesions. 3,4 Most reports have focused on the thyroid, 5 major salivary gland 6 and cervical lymph node masses, 7 in which, when well indicated, performed and interpreted, cytopathology can achieve a high accuracy to allow for correct therapeutic management. Single reports in the literature suggest that cytopathology applications can go beyond the above-mentioned scenario...