Impact of reliability on paratransit demand and operating costs

Lewis, David; Evans, T.E.; Koffman, David

doi:10.1080/03081069808717615

Cited by 7 publications

(5 citation statements)

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“…Service quality aspects in such a context are more nuanced in the areas of handling customer complaints, pick-ups and drop-offs, or call-in services. Therefore, it is important to understand the emphasis users place on availability, reliability, safety, trip denial rates, ease of vehicle access, and the driver attitude ( 31 ). In addition, multiple transit agencies often provide IPT services in metropolitan cities.…”

Section: Critical Conceptual Synthesis Of the Thematic Landscapementioning

confidence: 99%

Unpacking Service Management Issues in Intermediate Public Transportation Toward Sustainable Mobility

Bhuyan,

Roy,

Srivastava

2023

Transportation Research Record: Journal of the Transportation R

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How can intermediate public transportation (IPT) benefit from a service management emphasis to envision the sustainable mobility of the future? Answering this question, this paper reviews IPT, which includes modes such as the Access Link and Kutsuplus schemes, auto-rickshaws, and e-bike taxis. These modes represent new mobility services that have emerged in both developed and developing countries in the wake of evolving travel demands, soaring private vehicle ownership, and declining public transit ridership. Despite the emerging nature of IPT, however, it remains underrepresented and poorly understood in transportation frameworks, and so is generally excluded from transportation reforms. With this premise, this review accentuates how IPT services can be improved and made more attractive to users by mainstreaming service management issues. Further, this review outlines how improvement of IPT can help in unlocking the sustainable mobility of the future. This research therefore stems from a multidisciplinary review set involving scholarship in engineering management, operations management, operations research, transportation engineering, and transportation management. The paper outlines diverse facets of service management from which IPT can benefit. Furthermore, the paper theorizes on how IPT can contribute to sustainable mobility.

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Section: Critical Conceptual Synthesis Of the Thematic Landscapementioning

confidence: 99%

Unpacking Service Management Issues in Intermediate Public Transportation Toward Sustainable Mobility

Bhuyan,

Roy,

Srivastava

2023

Transportation Research Record: Journal of the Transportation R

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“…Although several past studies addressed reliability issues related to paratransit (e.g., Wilds and Talley, 1984;Lewis et al, 1998;Fu, 2002;Khattak and Yim, 2004;and Metaxatos and Pagano, 2004), they did not examine the effects of location characteristics on paratransit's travel time reliability. By examining the effects of the characteristics of locations served by disability paratransit, this study adds to the existing knowledge base on paratransit's reliability.…”

Section: Introductionmentioning

confidence: 97%

Factors associated with disability paratransit's travel time reliability

Deka

2015

Journal of Transport Geography

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“…For more than 25 years, the tourism industry cannot exist without technology, considering that all operational, structural, and marketing levels depend on the Internet and information technologies, connecting suppliers, consumers, and intermediaries (Lie et al, 2023). The vital question for authors in the past was what future brought for the tourism industry, especially with technological advancement (Lewis et al, 1998;Morgan et al, 2001;Kubiak, 2002;Fodor & Werthner, 2005). The tourism industry is vulnerable, and it depends on the changing environment, hence, it needs to be ready to take timely actions to respond to the challenges (Chen & Ling, 2023).…”

Section: Introductionmentioning

confidence: 99%

“…This advantage was also significant for the providers of tourist services, such as airlines and hotels, who were among the first to use Computerized Reservation Systems, depending on third parties (travel agencies and other suppliers). Excluding intermediaries reduced the fixed costs of service providers, enabling them to lower the price of their services to end users (Lewis et al, 1998). With technological development, the international tourism system has become dependent on it for its future growth, competitiveness, and sustainable operation.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Information Technologies Development on Tourism Industry

Milojković,

Pivac,

Surla

et al. 2023

Proceedings of the International Scientific Conference - Sitcon 2023

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Tourism has been a significant part of many people's lives for centuries. From the first trips, the first organized tours, and the development of the scientific concept of tourism, the importance of the tourism industry has stood out. The industry is rapidly changing, and keeping up with all the latest information and innovations is necessary. The highest impact on tourism changes has been brought by technological development. Hence, the subject of this paper is to determine significant moments of change in tourism influenced by new technological achievements, with special emphasis on the artificial intelligence development. The research is based on the secondary data analysis of various academic publications related to information technology usage in tourism.Research results indicate that technological changes have affected both offer and demand. Information is more available, and nowadays, it is easier to travel than ever before. On the other hand, demand influences constant changes in tourist offers. If the tourism industry does not listen to tourists' needs, many problems can arise. With this in mind, it is necessary to observe all changes in the market to ensure sustainability.

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Impact of reliability on paratransit demand and operating costs

Cited by 7 publications

References 0 publications

Unpacking Service Management Issues in Intermediate Public Transportation Toward Sustainable Mobility

Unpacking Service Management Issues in Intermediate Public Transportation Toward Sustainable Mobility

Factors associated with disability paratransit's travel time reliability

The Impact of Information Technologies Development on Tourism Industry

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