Impact of psychological contract fulfillment on organizational citizenship behavior

Abstract

Purpose This study aims to investigate the impact of psychological contract fulfillment (PCF; independent) on organizational citizenship behavior (OCB; dependent) with perceived organizational support (POS) playing a partial mediating role. Design/methodology/approach Quantitative methodology has been adopted to achieve the aim of this study, and data were collected via a questionnaire through an employee–supervisor/colleague dyad. Various five- and four-star hotel staff members in Pakistan were the target population, eliciting a recorded sample of 418 employees and 105 supervisors/colleagues. Findings The study revealed that PCF has a positive impact on POS and OCB. The partial mediating role of POS between the dependent and independent variables was also confirmed. Research limitations/implications Among the implications, a novel theoretical underpinning of organizational support theory (OST) was established in psychological contract literature in addition to the social exchange theory (SET). Similarly, the mediating mechanism of POS was also validated, thereby offering an additional extension in psychological contract literature. Among the limitations, the cross-sectional nature of data and testing of a single mediating path between independent and dependent variables can be noted. Originality/value Alternative theoretical underpinning, that is, the usage of OST, the partial mediating role of POS and the study settings, i.e. evidence from the hotel industry from a developing country, are novel contributions of this study.

Humble Leadership Affects Organizational Citizenship Behavior: The Sequential Mediating Effect of Strengths Use and Job Crafting

“…To date, extant research has identified many determinants of OCB such as perception of organizational politics (Khan et al, 2019), emotional intelligence (Lim et al, 2018), perceived organizational support (Dai et al, 2018), psychological contract fulfillment (Ahmad and Zafar, 2018), and ethical leadership (Yang and Wei, 2017;Mostafa, 2018). However, little is known about whether humble leadership can affect OCB, and the potential mechanisms accounting for this relationship is underdeveloped.…”

Effect of Organisational Commitment in Psychological Contract Breach-Organisational Citizenship Behaviour Bond among Medical Doctors

“…When a psychological contract is fulfilled, employees become committed to their organisation (Akinbobola & Zamani, 2018). As a result, employees reciprocate by engaging in organisational citizenship behaviour: beneficial activities that go beyond their formal job duties in order to benefit their employers (Ahmad & Zafar, 2018). This assertion is described by the Social Exchange Theory, one of the most powerful conceptual paradigms for understanding workplace behaviour (Cropanzano, Anthony, Daniels & Hall, 2017).…”

Impact of psychological contract fulfillment on micro-firm clerks: An empirical study in China

“…In general, the psychological contract is considered an essential or nonnegligible element for the modern business (Coyle-Shapiro and Kessler, 2000;Aselage and Eisenberger, 2003). Nevertheless, the idea that enterprise size, psychological contract practices and individual behavior are positively related is not yet universally endorsed, and the antecedents, as well as an operational mechanism for psychological contract, also attracted extensive attentions among researchers of different national backgrounds (Robinson and Morrison, 2000;Hui et al, 2004;Ahmad and Zafar, 2018).…”

“…Turnley et al (2003) examined the relationship between PCF and three types of employee behavior and found that psychological contract fulfillment is more strongly related to citizenship behavior directed at the organization than to citizenship behavior directed at one's colleagues. According to Ahmad and Zafar (2018), PCF has a positive impact on perceived organizational support (POS) and organizational citizenship behavior (OCB). The partial mediating role of POS between the dependent and independent variables was also confirmed.…”