Impact of Prior Reviews on the Subsequent Review Process in Reputation Systems

Ma, Xiao; Khansa, Lara; Deng, Yanfei; Kim, Sung S.

doi:10.2753/mis0742-1222300310

Cited by 126 publications

(91 citation statements)

References 54 publications

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“…The 330 LIU, AU, AND CHOI impact of online reviews, along with product ratings and number of reviews, on the purchase decision of customers has been studied extensively in a variety of markets, such as movies [34], online book stores [35], online shopping stores [36], and video games [37]. The results of these studies generally support the idea that online reviews have become a primary reference for consumers, and the consumer-generated information plays a significant role in the purchase decisions of buyers [44]. However, the extent to which online reviews affect consumers' purchase decisions differ due to a variety of factors, such as product type, product visibility, quality and quantity of the reviews, reputation of the reviewers, and freshness of the reviews.…”

Section: Determinants Of Success In the App Market: Product Visibilitmentioning

confidence: 74%

Effects of Freemium Strategy in the Mobile App Market: An Empirical Study of Google Play

Liu¹,

Au²,

Choi³

2014

Journal of Management Information Systems

204

120

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Section: Determinants Of Success In the App Market: Product Visibilitmentioning

confidence: 74%

Effects of Freemium Strategy in the Mobile App Market: An Empirical Study of Google Play

Liu¹,

Au²,

Choi³

2014

Journal of Management Information Systems

204

120

View full text Add to dashboard Cite

“…Using online product reviews as an information source about brand image seems especially relevant since online product reviews become increasingly important for consumers when they are making their purchase decisions [1,6,16,41]. As a consequence, online product reviews not only provide insights into brand image as perceived by current customers but also affect how other consumers perceive a brand [50].…”

mentioning

confidence: 98%

Listen to Your Customers: Insights into Brand Image Using Online Consumer-Generated Product Reviews

Gensler

Völckner

Egger

et al. 2015

International Journal of Electronic Commerce

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“…Centeno et al (2015) address the skewed reputation rankings problem in movie ratings by suggesting the use of comparative user opinions. Ma et al (2013) analyse data from Yelp to test bias in online reviews and find that frequent and longer reviews successfully combat such biases. Lukyanenko et al (2014) demonstrate that participants tend to provide accurate information in classifying a phenomenon at a general level, and higher accuracy where they are allowed free form data.…”

Section: Reviews and Recommendations On Social Media Sitesmentioning

confidence: 99%

Advances in Social Media Research: Past, Present and Future

et al. 2017

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Social media comprises communication websites that facilitate relationship forming between users from diverse backgrounds, resulting in a rich social structure. User generated content encourages inquiry and decision-making. Given the relevance of social media to various stakeholders, it has received significant attention from researchers of various fields, including information systems. There exists no comprehensive review that integrates and synthesises the findings of literature on social media. This study discusses the findings of 132 papers (in selected IS journals) on social media and social networking published between 1997 and 2017. Most papers reviewed here examine the behavioural side of social media, investigate the aspect of reviews and recommendations, and study its integration for organizational purposes. Furthermore, many studies have investigated the viability of online communities/social media as a marketing medium, while others have explored various aspects of social media, including the risks associated with its use, the value that it creates, and the negative stigma attached to it within workplaces. The use of social media for information sharing during critical events as well as for seeking and/ or rendering help has also been investigated in prior research. Other contexts include political and public administration, and the comparison between traditional and social media. Overall, our study identifies multiple emergent themes in the existing corpus, thereby furthering our understanding of advances in social media research. The integrated view of the extant literature that our study presents can help avoid duplication by future researchers, whilst offering fruitful lines of enquiry to help shape research for this emerging field.

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Impact of Prior Reviews on the Subsequent Review Process in Reputation Systems

Cited by 126 publications

References 54 publications

Effects of Freemium Strategy in the Mobile App Market: An Empirical Study of Google Play

Effects of Freemium Strategy in the Mobile App Market: An Empirical Study of Google Play

Listen to Your Customers: Insights into Brand Image Using Online Consumer-Generated Product Reviews

Advances in Social Media Research: Past, Present and Future

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