Impact of postoperative telemedicine visit versus in-person visit on patient satisfaction: A randomized clinical trial

The development of evaluation scale of the patient satisfaction with telemedicine: a systematic review

“…The included studies were all the cross-sectional study, and each study was about telemedicine that delivered through video/audio visits. Most of included studies ( n = 32) were conducted in United States [ 17 – 48 ], and a few were conducted in Italy ( n = 3) [ 49 – 51 ], Spain ( n = 2) [ 52 , 53 ], Egypt ( n = 1) [ 54 ], Australia ( n = 1) [ 55 ], India ( n = 1) [ 56 ], United Kingdom ( n = 1) [ 57 ], Canada( n = 1) [ 58 ], France ( n = 1) [ 59 ], Colombia ( n = 1) [ 60 ]. The vast majority included studies ( n = 38) reported on the types of participants’ diseases, which includes head and neck otolaryngology ( n = 1) [ 17 ], pediatric ( n = 1) [ 52 ], physical, occupational, and speech therapy ( n = 1) [ 18 ], orthopaedic ( n = 1) [ 19 ], pediatric pulmonary ( n = 1) [ 20 ], cancer ( n = 4) [ 21 , 30 , 50 , 58 ], neurology ( n = 1) [ 22 ], pediatric urology ( n = 1) [ 24 ], rhinology (n = 1) [ 25 ], neuromuscular disorder ( n = 1) [ 26 ], allergy ( n = 1) [ 27 ], pediatric diabetes ( n = 1) [ 28 ], epilepsy (n = 1) [ 56 ], prechemotherapy ( n = 1) [ 29 ], pediatric rheumatology ( n = 1) [ 32 ], neurosurgery (n = 1) [ 33 ], cystic fibrosis ( n = 1) [ 35 ], pediatric and young adult type 1 diabetes ( n = 1) [ 49 ], shoulder arthroscopy ( n = 1) [ 36 ], pediatric surgery ( n = 1) [ 53 ], vascular surgery ( n = 1) [ 57 ], maternal mental health and substance use disorder treatment ( n = 1) [ 38 ], referral ( n = 1) [ 39 ], dermatology ( n = 1) [ 40 ], endovascular neurosurgery ( n = 1) [ ...…”

“…While the remaining studies ( n = 6) did not limit the patient types [ 23 , 31 , 34 , 37 , 54 , 55 ]. For the evaluation questionnaire, there are part of studies ( n = 16) using existing questionnaires [ 17 , 22 , 26 , 28 , 30 , 32 – 34 , 42 , 46 , 47 , 50 , 55 , 56 , 58 , 59 ], a few of studies’ questionnaire ( n = 3) were designed based on different studies [ 21 , 24 , 49 ], several studies ( n = 7) evaluating by self-developed questionnaires [ 19 , 25 , 29 , 39 , 51 , 57 , 60 ], and some ( n = 18) studies did not mension the specific questionnaires used [ 18 , 20 , 23 , 27 , 31 , 35 – 38 , 40 , 41 , 43 – 45 , 48 , 52 – 54 ]. In addition, the questionnaires used in several studies ( n = 18) were divided into various dimensions [ 17 , 20 , 23 , 24 , 26 , 32 , 34 , 37 , 38 , 44 , 47 , 49 – 51 , 53 – 55 , 57 ].…”

“…Of the 44 included studies, 14 studies involved humanistic care, which includes the courtesy, friendliness, and care of doctors to patients [ 21 , 23 , 30 , 33 , 34 , 37 , 38 , 42 – 44 , 47 , 49 , 53 , 56 ]. Twenty-eight studies involved doctor-patient communication, which includes doctor’s listening to patients, doctor’s explanations to patients, and communication between doctors and patients [ 17 , 19 – 21 , 23 , 26 – 28 , 30 , 32 , 34 , 36 – 38 , 40 , 42 , 44 , 46 – 48 , 50 – 54 , 56 , 58 , 60 ]. Nine studies involved service efficiency, which includes the punctuality of the telemedicine visiting process [ 17 , 26 , 36 , 38 , 44 , 48 , 50 , 51 , 60 ].…”

“…Twenty-eight studies involved doctor-patient communication, which includes doctor’s listening to patients, doctor’s explanations to patients, and communication between doctors and patients [ 17 , 19 – 21 , 23 , 26 – 28 , 30 , 32 , 34 , 36 – 38 , 40 , 42 , 44 , 46 – 48 , 50 – 54 , 56 , 58 , 60 ]. Nine studies involved service efficiency, which includes the punctuality of the telemedicine visiting process [ 17 , 26 , 36 , 38 , 44 , 48 , 50 , 51 , 60 ]. Twenty-three studies involved diagnosis and treatment result, which includes whether patients’ problems, concerns, and needs were achieved [ 17 , 18 , 20 – 22 , 24 , 25 , 32 , 34 , 38 , 40 , 41 , 43 , 44 , 46 , 47 , 49 , 50 , 52 , 56 – 58 , 60 ].…”

“…Nineteen studies involved usefulness, which includes the benefits of telemedicine [ 17 , 20 , 22 , 24 , 26 , 32 , 34 , 36 – 38 , 44 , 46 , 47 , 49 , 50 , 54 – 57 ]. Eight study involved privacy and security, which includes the security of personal privacy when patients use telemedicine [ 26 , 41 , 42 , 44 , 48 , 50 , 57 , 59 ]. Thirty-nine studies involved overall satisfaction, which is the patient’s general evaluation on telemedicine [ 17 – 39 , 41 – 44 , 47 – 52 , 54 , 56 – 60 ].…”