Impact of Operational Risk Toward the Efficiency of Banking - Evidence from Taiwans Banking Industry

Cheng, Cheng-Ping; Phung, Manh Trung; Hsiao, Chun-Lin; Shen, Da-Bai; Chen, Bih-Shiow

doi:10.18488/journal.aefr.2018.86.815.831

Cited by 12 publications

(7 citation statements)

References 23 publications

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“…Economies globally are striving to survive competitively. With rising taxes and tough economic conditions, nations globally are struggling to maintain or improve their current state (Held et al, 2000;Elkhayat & ElBannan, 2018;Ghosh et al, 2018;Cheng et al, 2018;Liu & Yin, 2018;Omodero & Ogbonnaya, 2018;Hallunovi & Berdo, 2018). Bahrain is a small island-based economy, which is full of oil resources (Bahrain, 2019).…”

Section: Economy Of Bahrainmentioning

confidence: 99%

Financial performance and corporate social responsibility in the banking sector of Bahrain: Can engagement moderate?

Galdeano¹,

Ahmed²,

Fati³

et al. 2019

10.5267/j.msl

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The present study attempted to understand how financial performance can be enhanced in the financial sector. Therein, the study worked to find out how Corporate Social Responsibility (CSR) and organizational engagement can be used to predict financial performance. In addition, the study also tested the moderating role of organizational engagement on the relationship between CSR and financial performance. Managerial level employees from seven retail banks in Bahrain were sampled for the present study. The results of the structural equation modelling reported significant impact of CSR on financial performance. Accordingly, the study also reported significant relationship between organizational engagement and financial performance. Notably, the study also reported significant moderation of organizational engagement on the CSR and financial performance relationship. The study forwards notable implications for theory and practice followed by scope for future studies.

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Section: Economy Of Bahrainmentioning

confidence: 99%

Financial performance and corporate social responsibility in the banking sector of Bahrain: Can engagement moderate?

Galdeano¹,

Ahmed²,

Fati³

et al. 2019

10.5267/j.msl

View full text Add to dashboard Cite

show abstract

“…Meanwhile, in developing countries like Indonesia, the digital development is still at an early stage, but the innovation growth through the creativity industry and start-ups are growing rapidly (IMD, 2017). This creates a challenge for incumbent firms to build its digital infrastructure since it requires big investment, meanwhile, the return of investment could not be guaranteed due to the fastest changing of market and technology (Das et al, 2016;Nze et al, 2016;Kimengsi & Gwan, 2017;Cheng et al, 2018 ;CHE & Sundjo, 2018). The competition becomes tighter since new entries are able to offer customers solutions over the digital infrastructure that disrupts the incumbent firms.…”

Section: Introductionmentioning

confidence: 99%

Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0

Mihardjo¹,

Sasmoko²,

Alamsjah³

et al. 2019

10.5267/j.msl

109

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Industry 4.0 brings a new challenge for incumbent firms to anticipate new business model offered by emerging entries. The digital transformation is required by incumbent to develop innovation on product and service business model based on customer experience orientation. To support this transformation, strong digital leader is important to assure the development of this transformation. The study on the role of digital leadership on business model innovation and customer experience has not been explored, significantly, Hence, this research aims at assessing the role of digital leadership, whether it directly or indirectly influences the customer experience orientation in developing business model innovation. This study was conducted through survey to 88 senior leader respondents from Indonesia telecommunication firms, in which Smart-PLS application was used to analyze the data. The result show that digital leadership had direct and indirect impacts on customer experience orientation in developing business model innovation. The practical implications of these findings are recommended for the senior leader of management of telecommunications industries in Indonesia to strengthen digital leadership capability in conjunction with the development of business model innovation and customer experience orientation. Further research can be explored by expanding the sample, industry, statistical application and longitudinal study.

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“…Better brand image always shows positive effect on supply chain image. As the brand and supply chain play important role on each other's (Brun & Castelli, 2008;Nze et al, 2016;Kimengsi & Gwan, 2017;Cheng et al, 2018 ;CHE & Sundjo, 2018).…”

Section: Introductionmentioning

confidence: 99%

The influence of digital customer experience and electronic word of mouth on brand image and supply chain sustainable performance

Mihardjo¹,

Sasmoko²,

Alamsjah³

et al. 2019

10.5267/j.uscm

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Digitalization plays a crucial role on current competitive market and it is associated with the utilization of digital technologies to change business model and to deliver new value-producing opportunities to the current business environment in an aim to move towards a digital business. Therefore, to address new business model, the purpose of this study is to explore the effect of digital customer experience and electronic word of mouth on sustainable performance of supply chain through brand image and supply chain image. In this study, data is collected from employees of Indonesian ICT companies. Clusters were formulated, and respondents were selected randomly. Three hundred and fifteen (315) responses were analysed with the help of structural equation modelling. The results indicate that digital customer experience and electronic word of mouth played positive role on promoting brand image. Brand image had positive role to promote supply chain image which influences positively on sustainable supply chain performance. Therefore, this study is important for Information Communication and Technology (ICT) industry to implement various e-commerce practices to promote digital customer experience and electronic word of mouth.. , Canada by the authors; licensee Growing Science 2019 ©

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Impact of Operational Risk Toward the Efficiency of Banking - Evidence from Taiwans Banking Industry

Cited by 12 publications

References 23 publications

Financial performance and corporate social responsibility in the banking sector of Bahrain: Can engagement moderate?

Financial performance and corporate social responsibility in the banking sector of Bahrain: Can engagement moderate?

Digital leadership role in developing business model innovation and customer experience orientation in industry 4.0

The influence of digital customer experience and electronic word of mouth on brand image and supply chain sustainable performance

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