Impact of Online Banking Adoption on Bank’s Profitability: Evidence from Bangladesh

Sharul, Islam; Kabir, Mohammad Shah Hafez; Dovash, Rabiul Hossain; Nafee, Safa E; Saha, Shovan

doi:10.24018/ejbmr.2019.4.3.38

Cited by 13 publications

(9 citation statements)

References 8 publications

(13 reference statements)

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“…Such risks must be addressed tactfully to minimize SSC failure. Server failure holds the third position with a closeness coefficient value near to the value of database hack.A recent study shows an upward trend in online banking in Bangladesh, including transactions through the internet, mobile phones, ATMs, and nominated agents [ 61 ]. All these services can be severely affected if any server failure occurs.…”

Section: Resultsmentioning

confidence: 99%

Evaluating factors contributing to the failure of information system in the banking industry

et al. 2022

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The increasing use of Information Technology (IT) has led to many security and other related failures in the banks and other financial institutions in Bangladesh. In this paper, we investigated the factors contributing to the failurein the IT system of the banking industry in Bangladesh. Based on the experts’ opinions and weight on the specified evaluating criteria, an empirical test was conducted using a rough set theory to produce a framework for the IT system failure factors. In this study, an extended approach involving the integration of rough set theory based flexible Failure Mode and Effect Analysis (FMEA) and the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) has beenapplied to help the managers of the corresponding field to identify the factors responsible for the failure of the IT system in the banking industries and then prioritize them accordingly, for the ease of decision-making.In this research, eleven such failure factors were identified, which were then quantitatively analyzed to facilitate managers in crucial decision-making. It was observed that cyber-attack, database hack risks, server failure, network interruption, broadcast data error, and virus effect were the most significant factors for the failure of the IT system. The framework developed in this research can be utilized to assist in efficient decision-makingin other serviceindustries where IT systems play a key role. To the best of the knowledge, this is the first study thatempirically tested key failure factors of the IT system for the banking sector using an integrated method.

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Section: Resultsmentioning

confidence: 99%

Evaluating factors contributing to the failure of information system in the banking industry

et al. 2022

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“…Looking at the banks as companies that operate for profit, the research did not show the impact of social media activity on bank performance. Such analysis has been conducted by other researchers but concerning Internet adoption (Hernando and Nieto 2007;De Young et al 2007;Yang et al 2018;Islam et al 2019). The results were mostly inconclusive, as bank performance is affected by a very broad spectrum of factors, and emphasizing only one of them seemed too selective.…”

Section: Discussionmentioning

confidence: 99%

Empowering Financial Education by Banks—Social Media as a Modern Channel

Kuchciak

Wiktorowicz

2021

JRFM

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Financial literacy is extremely important, both from the perspective of the financial well-being of individuals and the stability of the financial market and the whole economy. The more financially literate a bank’s customers are, the more frequently and consciously they use financial products and services. Thus, banks are potentially significant stakeholders in the financial education process. Considering that social media have become the leading channel for communication and relationship building, especially regarding young clients, this channel should also be used by banks to increase financial literacy. The aim of this paper is to assess banks’ involvement in financial education activities through social media. We assume that banks use social media as a modern and attractive channel for improving financial education among social media users. The empirical analysis was conducted using several data sources, including non-financial statements and a unique self-collected dataset that describes the specifics of the most popular social media platforms (like Facebook, Twitter, YouTube, Instagram, GoldenLine, and LinkedIn) in the activities of commercial and cooperative banks in Poland between 2010 and 2019. Descriptive statistical methods and cluster analysis were used. The results show that educational activities provided by banks in Poland differ for each social media channel. Additionally, although financial education topics have become more popular among content published by banks, there is a huge disproportion between cooperative and commercial banks. Generally, banks that are more active on social media (mostly commercial banks) also pay more attention to the financial education context.

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“…Online banking services such as balance enquiry, printing statements, fund transfers to other accounts and bill payments are becoming famous nowadays (Fo & Ak, 2015). The study conducted by Islam et al (2019b) in Bangladesh on electronic banking found that banking, like other sectors, has passed through many transformations from traditional banking to online banking. The main reason is the competitive business environment, which requires a business to be innovative to serve customers.…”

Section: Literature Reviewmentioning

confidence: 99%

Customers' Opinions on Reasons for Using Online Banking: Experience of Customers in Tanzania

Sikira

2021

int.jour.sci.res.mana.

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Information technology has revolutionalised the banking industry with enormous benefits. However, there have been mixed perceptions on preferring online banking to traditional banking. These perceptions usually change over time because of deliberate efforts done by stakeholders. This study aimed to determine the opinions of customers on the reasons for using online banking services. In conducting this research, the study opted to use a case study research design. The study employed 60 CRDB Bank customers as its sample size. The study collected its data through primary data, by using a semi-structured questionnaire that allowed the collection of quantitative and qualitative data. The researcher employed content analysis through descriptions for qualitative data and simple descriptive statistics analysis through frequencies and percentages for quantitative data. The study found that most respondents (customers) use online banking because it saves time, offers instant feedback, is reliable, and is secure and convenient. The study recommends more awareness and understanding of online banking services to users to enjoy the enormous benefits of online banking services. Furthermore, customer support must be improved and ensure keeping promises related to solving customers' problems. The study recommends categorically further research on the contribution of mobile money to the reduction of income poverty

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Impact of Online Banking Adoption on Bank’s Profitability: Evidence from Bangladesh

Cited by 13 publications

References 8 publications

Evaluating factors contributing to the failure of information system in the banking industry

Evaluating factors contributing to the failure of information system in the banking industry

Empowering Financial Education by Banks—Social Media as a Modern Channel

Customers' Opinions on Reasons for Using Online Banking: Experience of Customers in Tanzania

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