Impact of leadership style on job satisfaction and organizational citizenship behavior: The mediating role of management control systems

Abstract

This research examines the impact of democratic leadership (DL) on job satisfaction (JS) and organizational citizenship behavior (OCB) in the Tunisian telecommunication sector. Results revealed that democratic leadership has a positive effect on job satisfaction and organizational citizenship behavior among the relevant employees. Also, democratic leadership positively affects management control systems in the relevant organizations. The proposed mediation of management control systems on the relationships between democratic leadership, job satisfaction, and organizational citizenship behavior also remained significant. The results remained supportive towards validating the role of democratic leadership in ensuring job satisfaction and organizational citizenship behavior through management control systems. Further, study implications and limitations are discussed accordingly.