Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider

Abstract

Purpose Small and medium enterprises (SME) significantly alleviate poverty and generate employment to achieve sustainable economic growth. Using electronic devices, e-commerce allows an immediate and advanced communication service to accomplish business transactions. Considering logistics provider as a case, this paper aims to examine the impact of adopting an e-commerce technology on its customers’ and agents’ satisfaction. Design/methodology/approach The authors use the difference in difference methodology to examine these effects and find positive impacts on both customers and service providers. Findings As SMEs are widely considered as the powerhouse of an economy, the authors’ findings suggest that using e-commerce not only makes an SME agent more efficient but also accelerates an SME business transaction, which ultimately helps to achieve sustainable economic growth. Originality/value A few studies are conducted in examining the impact of SME on economy. However, according to the authors’ knowledge, this is the first research that examines the impact of e-commerce on SME.

Technical Efficiency Analysis of MSMEs Fashion Offline and Online in Surabaya

“…The fashion industry is one of the efficient ones because the inputs used can generate a large turnover, besides that the fashion industry is an icon of Bandung, making it a special attraction for local and out-of-town consumers to shop for fashion products in both traditional and modern markets in the city of Bandung. That is in line with research conducted by Parvin et al (2021) and Shan et al (2020) which states that the use of e-commerce not only makes SMEs more efficient but also emphasizes SMEs business transactions. Another research related to information technology was conducted Ghalib and Setiawan (2019) aims to analyze the differences before and after the use of social media on the development of catering businesses in Semarang, using the Wilcoxon Difference Test analysis tool and variables in the form of turnover, profit, number of production and number of workers.…”

Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce

“…Notably, online sellers are also customers of the logistics providers. Thus, expanding the online business also increases the importance of the logistics industry [2], which is considered a backbone to online businesses [1]. The findings will benefit many parties, specifically online sellers and logistics providers to craft better marketing strategies for business sustainability.…”

“…Multiple logistic providers have attempted to provide firstclass services to enhance customer satisfaction [1] and the service reuse intention. Online sellers rely heavily on logistics capability to deliver products to various customer locations, which is considered as a backbone for the tremendous growing e-commerce [1,2]. Hence, Sustainability 2021, 13, 7679 2 of 15 the increase in e-commerce activities should be aligned with the capability of logistic providers.…”

What type of contract should e-tailers offer sellers when facing internal competition

“…Denote consumers’ valuations of the e-tailer’s own product by the random variable v . For simplicity, we assume that v is uniformly distributed on the support [0,1] (e.g., Chiang et al 2003 ; Kogan et al 2013 ; Ozinci et al 2017 ; Perlman et al 2019 ; Perlman 2021 ; Zhu et al 2021 ). We assume that the product offered by the seller is less acceptable to consumers than the e-tailer’s own product since the seller is less recognizable and due to lack of reputation considering his service attributes such as delivery, reliability, and customer support (Ryan et al.…”