Impact of interruption style on end-user debugging

Robertson, Tara; Prabhakararao, S.; Burnett, Margaret; Cook, Curtis R.; Ruthruff, Joseph R.; Beckwith, Laura; Phalgune, A.

doi:10.1145/985692.985729

Cited by 49 publications

(37 citation statements)

References 18 publications

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“…Robertson et al [7] studied the effects of immediate-style interruptions and negotiated-style interruptions on users debugging spreadsheet errors. Immediate-style interruptions are interruptions that require user action.…”

Section: Interuption Cost and Effectsmentioning

confidence: 99%

Student Response to Teaching of Memory Cues and Resumption Strategies in Computer Science Classes

John

Ruiz

2015

Proceedings of the 46th ACM Technical Symposium on Computer Science Education

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STUDENT RESPONSE TO TEACHING OF MEMORY CUES AND RESUMPTION STRATEGIES IN COMPUTER SCIENCE CLASSESProgramming is a creative process that requires the ability to concentrate and juggle multiple concepts simultaneously in one's mind. Existing research shows there is a tangible cost when a programmer is interrupted as the programmer must recover the context of his work and refocus on the task at hand. However, computer science (CS) students are rarely taught about interruptions and how to manage them. Instead, teaching tends to focus only on technical concepts. In addition, there is little research on interruptions with respect to CS students. Therefore, our research examines what happens when CS students are taught about interruptions and how to cope with them.The objective of this research is to determine if CS students are affected by interruptions, what knowledge CS students possess regarding memory cues and resumption strategies, and what their opinion is of this material. To answer these questions, we began by conducting a pilot study with fifteen students that consisted of an initial questionnaire, a seminar on memory cues and resumption strategies, and a follow-up questionnaire. After positive findings, we conducted a user study with approximately two-hundred undergraduate CS students.Our user study was comprised of a modified initial questionnaire, an identical seminar on memory cues and resumption strategies, and a modified follow-up questionnaire. Our results demonstrate that CS students are affected by interruptions, but 73% of students report not knowing methods to mitigate them. After learning about memory cues and resumption strategies, students report that the material is useful and that they want to study it. Their most significant feedback is that they have a strong desire to include these techniques in CS ii curriculums, reporting a mean score of 7.78 out of 10, where 0 signifies strong disagreement and 10 signifies strong agreement.iii ACKNOWLEDGEMENTS

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Section: Interuption Cost and Effectsmentioning

confidence: 99%

Student Response to Teaching of Memory Cues and Resumption Strategies in Computer Science Classes

John

Ruiz

2015

Proceedings of the 46th ACM Technical Symposium on Computer Science Education

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“…A number of studies have shown that, in terms of supporting human performance of all kinds, negotiation-based methods in which users are alerted that there is a notification, but are able to control whether or when the full content of the notification is displayed, are preferable to simpler models in which the full notification is delivered immediately [19,20,24]. Czerwinski et al also found that delivering a preinterruption warning prior to the delivery of the content of the interruption can also have a significant positive effect on performance [8].…”

Section: Task Interruption Studiesmentioning

confidence: 99%

Persuasion, Task Interruption and Health Regimen Adherence

Bickmore

Mauer

Crespo

et al. 2007

Lecture Notes in Computer Science

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Abstract. Cueing strategies, such as real-time reminders, are among the most effective methods of persuading individuals to perform healthy behaviors such as taking their medication and exercising. However, these reminders often represent a task interruption for users who are engaged in work activities. This paper presents the results of a study which explores strategies for interrupting users at work to perform a healthy behavior, in which the primary outcome of interest is long-term adherence to a desired health behavior change regimen. We find that the degree of perceived politeness of interruptions is positively correlated with predicted long-term adherence, but negatively correlated with short-term compliance. We also find that, among several interruption coordination strategies previously explored in the literature, empathic interruptions are superior overall in gaining both short-term compliance and long-term adherence.

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“…A number of studies have shown that, in terms of supporting human performance of all kinds, negotiation-based methods in which users are alerted that there is a notification, but are able to control whether or when the full content of the notification is displayed, are preferable to simpler models in which the full notification is delivered immediately [20,21,24]. Czerwinski et al also found that delivering a preinterruption warning prior to the delivery of the content of the interruption can also have a significant positive effect on performance [9].…”

Section: Task Interruption Studiesmentioning

confidence: 99%

What Would Jiminy Cricket Do? Lessons from the First Social Wearable

Bickmore

2007

Online Communities and Social Computing

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Abstract. Work towards the development of a "wearable conscience" that helps individuals make healthy decisions in their everyday lives is described. To be effective, such a system must be portable, sense key elements of the user's environment, have knowledge of counseling and health behavior change techniques, be able to effectively communicate with the user, and have social competencies for maintaining an ongoing working relationship. The design of a prototype system is presented, along with results from a series of design and usability studies. Current and future directions for the research are also discussed.

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Impact of interruption style on end-user debugging

Cited by 49 publications

References 18 publications

Student Response to Teaching of Memory Cues and Resumption Strategies in Computer Science Classes

Student Response to Teaching of Memory Cues and Resumption Strategies in Computer Science Classes

Persuasion, Task Interruption and Health Regimen Adherence

What Would Jiminy Cricket Do? Lessons from the First Social Wearable

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