Impact of information technologies and social networks on knowledge management processes in Middle Eastern audit and consulting companies

Abstract

Purpose The purpose of this study is to examine the impact of information technologies and technology-enabled social networks on the efficiency of knowledge management processes in the Middle Eastern audit and consulting companies. Design/methodology/approach Scientific literature analysis, structural equation modeling and expert evaluation (structured questionnaire) were used to develop the research model, collect data from the audit and consulting companies’ experts and test the research hypotheses. Findings The empirical results of this research supported the hypotheses stating that information technologies and social networks positively affect the knowledge management cycle, including five processes (acquisition, creation, storage, sharing and application) within the Middle Eastern audit and consulting companies. Research limitations/implications The research results were generated from the Middle Eastern audit and consulting companies, which form a limitation concerning the geographical area and the business sector. Practical implications From the results of this study, audit and consulting companies, as well as organizations and society broadly, would benefit via the positive effect of information technologies and technology-enabled social networks on the whole knowledge management cycle, which has a further impact on organizational performance. These practical implications are related to a more open, sharing culture that drives organizational performance to the members and stakeholders of organizations, which, in turn, benefits society. Originality/value This research analyzes information technologies and technology-enabled social networks’ impact on knowledge management processes, particularly in the context of the Middle Eastern audit and consulting companies. While the phenomena have received some attention in the prior scientific research, the studied context so far remained under-researched, where a gap is found in studying the knowledge management cycle as a whole.

Technology Based Model of a Mobile Knowledge as a Service to Facilitate Education Community

“…According to [24], information technology in the middle east is the significant enabler of knowledge management systems through their ability to enable capture, storage, transformation as well as dissemination of knowledge. Additionally, [25], the emergence of ICT including mobile devices as essential techno-management tools for knowledge management practices to improve level and quality of sharing and using knowledge has become widespread in the Middle East. Authors in [26] assert that the general aim of KM is to prompt and integrate tacit knowledge possessed by an individual with available explicit knowledge to direct one's development and well as learning institutions.…”

Adoption of Social Media in Socio-Technical Systems: A Survey

“…An interesting result is shown in [85] which shows the different approach to social tools of large companies compared to medium and small realities. This study examined the effect of technology-enabled social networks on knowledge management processes in Middle Eastern audit and consulting firms.…”

“…It is also positive that several works present or propose an evaluation of the results of the transition process, after initially considering both possible new benefits and problems for the whole organization, e.g. [60,61,77,79,81,84,85]. [102] Smart cities [103] Smart cities [104] Smart cities [105] E-government [106] E-government [107] E-government…”

Network Ties, Social Capital, and Knowledge Management

“…Tsai [8] believes that organizations that occupy the center of the network can produce more innovation and better performance from a network perspective of organizational learning. Raudeliuniene et al [9] examined the impact of information technologies and technology-enabled social networks on the efficiency of knowledge management processes in the Middle Eastern audit and consulting companies.…”