Impact of Indoor Environmental Quality on Hotel Guests’ Behaviors

Kim, Miran; Lee, Eunsil; Kim, SeungHyun “James”; Cha, JaeMin; Cichy, Ronald F.

doi:10.1080/15256480.2021.1981188

Cited by 4 publications

(6 citation statements)

References 98 publications

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“…Contrary to many previous studies that viewed spatial layout as part of the interior environment [13], this research reaffirms the distinctiveness of spatial layout in enhancing the overall guest experience [116] and augmenting customer value [63].…”

Section: Spatial Layout Is a Distinctive Atmospheric Factorsupporting

confidence: 69%

“…Factors such as thermal conditions, acoustics, and natural lighting play crucial roles in ensuring environmental comfort within hotel interiors. Maintaining optimal temperature levels, effective sound insulation, and strategic incorporation of natural lighting can significantly enhance guests' comfort and satisfaction [63]. Additionally, incorporating thematic elements in the interior design, such as color schemes and artwork, can evoke positive emotions and create a unique atmosphere that resonates with guests' value perceptions [62].…”

Section: Interior Environmentmentioning

confidence: 99%

“…The previous discussion on customer loyalty overlooked the critical role of environmental comfort factors like thermal conditions, acoustics, and natural illumination [63,64]. These elements significantly impact guests' overall experiences, perceived values, and loyalties towards the establishment [63]. Maintaining optimal conditions in these areas can enhance comfort and satisfaction and foster loyalty [63].…”

Section: Interior Atmospherics Is the Main Value Creatormentioning

confidence: 99%

“…These elements significantly impact guests' overall experiences, perceived values, and loyalties towards the establishment [63]. Maintaining optimal conditions in these areas can enhance comfort and satisfaction and foster loyalty [63]. Comprehensive analyses examining the influence of thermal, acoustical, and lighting factors on environmental comfort and loyal patronage are essential for fully understanding drivers of customer loyalty in hotels.…”

Section: Interior Atmospherics Is the Main Value Creatormentioning

confidence: 99%

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The Role of Spatial Layout in Shaping Value Perception and Customer Loyalty in Theme Hotels

Chang,

Lin

2024

Buildings

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Despite the acknowledged connection between physical environment and human behavior, the literature often underestimates the crucial role of hotel spatial layout and its relation to other factors in shaping customer loyalty. The layout of theme hotels is often simply considered a general environmental consideration, ignoring its far-reaching impact. This research proposes that guests staying at theme hotels will perceive value when utilizing the layout and appreciate all aspects of hotel facilities. This, in turn, influences their value perception and loyalty to the hotel. To analyze the data, confirmatory factor analysis and path analysis were employed on a sample of 298 individuals who stayed in theme hotels. The findings from these analyses reveal that both the hotel layout and the external environment positively influence guests’ evaluations of the internal environment (R2 = 0.640). Furthermore, the evaluation of the internal environment and layout significantly impacts guests’ perceived values (R2 = 0.517), subsequently shaping their loyalty to the hotel (R2 = 0.370). Perceived value emerges as a vital mediating factor between the layout and customer loyalty. This study presents compelling evidence that spatial layout significantly influences customer loyalty in theme hotels through perceived value, transcending internal and external environmental boundaries.

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Section: Spatial Layout Is a Distinctive Atmospheric Factorsupporting

confidence: 69%

Section: Interior Environmentmentioning

confidence: 99%

Section: Interior Atmospherics Is the Main Value Creatormentioning

confidence: 99%

Section: Interior Atmospherics Is the Main Value Creatormentioning

confidence: 99%

See 2 more Smart Citations

The Role of Spatial Layout in Shaping Value Perception and Customer Loyalty in Theme Hotels

Chang,

Lin

2024

Buildings

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“…Tourism contributes significantly to the economy, comprising 19.1% of GDP (IDAL, 2019), with a marked increase in visitors over the past two decades. Green practices in the tourism sector have been explored in the previous literature such as hotels (Aguilera-Caracuel et al, 2012;Prakash et al, 2023), especially it is positive relation with consumer's attitudes and intention to visit (Dang- Van et al, 2023;Ham & Choi, 2012), green human resource management (Tanveer et al, 2024), customer satisfaction and loyalty (Kim et al, 2023;Yusof et al, 2017). However, there remain a lack in literature related to hotels green practices in developing countries (Abdou et al, 2020) particularly in Lebanon.…”

mentioning

confidence: 99%

Harvesting sustainability: Navigating green practices and barriers in Lebanon's hospitality sector

Ashaal,

Bakri,

AlKhatib

et al. 2024

Bus Strat Dev

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In today's dynamic business milieu, the imperative of eco‐consciousness in hospitality cannot be overstated. This study focuses on Lebanon's burgeoning hotel industry, investigating its journey towards sustainability. Through qualitative content analysis and interviews with eight hotel managers, we unveil a crucial revelation: the integration of green practices not only enhances customer satisfaction but also engenders loyalty and positive referrals. This strategic pivot not only bestows hotels with a competitive edge but also positions them as champions of eco‐friendly experiences, resulting in tangible financial benefits and an expanded market share. Consequently, this fosters environmental sustainability within the sector, echoing its broader implications in environmental management discourse. Moreover, our research significantly contributes to institutional theory and stakeholder theory, offering valuable insights into the antecedents and consequences of green initiatives within organizational contexts. By delving into the intricate dynamics between institutional pressures and stakeholder expectations, the study provides a nuanced perspective on the drivers behind the adoption of sustainable practices in Lebanese hotels.

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Understanding the influence of physical servicescape on consumers’ intentions to revisit dessert stores using the SOR model

Koay,

Tey

2024

Journal of International Food & Agribusiness Marketing

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Impact of Indoor Environmental Quality on Hotel Guests’ Behaviors

Cited by 4 publications

References 98 publications

The Role of Spatial Layout in Shaping Value Perception and Customer Loyalty in Theme Hotels

The Role of Spatial Layout in Shaping Value Perception and Customer Loyalty in Theme Hotels

Harvesting sustainability: Navigating green practices and barriers in Lebanon's hospitality sector

Understanding the influence of physical servicescape on consumers’ intentions to revisit dessert stores using the SOR model

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