Impact of In-room Facilities on Repeat Business in Hotels in certain cities of Maharashtra with reference to 3, 4, 5, and 5 star deluxe hotels in Mumbai, Pune, Nagpur

Abstract

The hotel business is highly competitive, today the supply of rooms exceeds the demand in the market. The guest rooms are the main revenue earning product of the hotel. The hotels provide a range of facilities to suit the tastes and pockets of the customer. The hotels retain their customers by offering different themes, contemporary designs and some offer unique facilities and services. Hotels that can attract, maintain, satisfy and retain customers are more likely to survive in the competitive market and will earn good revenue, higher occupancy percentage and better revenue per available room for the hotels. Cleanliness and hygiene was rated as the most important factor by the Hoteliers as well as the Customers for a guest to return to a hotel.

Impact of green practices on hotel guests’ satisfaction: The role of perceived motives, attributes, and service outcomes

“…al., (2018) When guests act socially responsible and enhance the welfare of society, they may feel sensations of well-being and moral fulfilment, such as when they purchase green products or services. Similarly, people who contribute to the greater good by protecting the environment report higher life satisfaction and happiness (Mohanty and Deshmukh, 1999;Bruns-Smith et al, 2015;Gumaste and Gauri, 2019).…”