Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry

Guchait, Priyanko; Qin, Yu; Madera, Juan M.; Hua, Nan; Wang, Xingyu

doi:10.1080/15256480.2018.1478357

Cited by 14 publications

(10 citation statements)

References 101 publications

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“…Those who admit their errors would be seeking trouble as it can be harmful making them known to others (van Dyck et al, 2005). An error management culture triggers learning, encourages strategic planning and positively influences organizational performance (Guchait et al, 2018), whereas an error aversion one triggers stress. Both an error management and an error aversion culture, as well as organizational goals, influence strategic planning.…”

Section: Collaborative Culture and Strategic Planningmentioning

confidence: 99%

Impact of organizational culture on strategic planning

Panda

2021

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PurposeThe purpose of this paper is to examine the impact of organizational culture on strategic planning and the role of leadership effectiveness in the association between organizational culture and strategic planning in Indian nonprofit organizations (NPOs).Design/methodology/approachData were collected from 441 respondents using a structured questionnaire. Common method bias was addressed through the use of multiple surveys. Structural equation modeling was used to process the data.FindingsAdvice-seeking interactions, collaborative culture and an error management culture positively impacted the creation and conceptualization of strategic plans in Indian NPOs. An error aversion culture did not significantly impact the creation and conceptualization of strategic plans. Leadership effectiveness moderated the relationship between “advice-seeking interactions” and the “creation and conceptualization” of the strategic plan, a “collaborative culture” and the “creation and conceptualization” of the strategic plan and an “error management culture” and the “creation and conceptualization” of the strategic plan.Originality/valueStrategic management literature on the determinants of the creation and conceptualization of strategic plans is scant. Further, it does not include the influence of cultural constructs such as advice-seeking interaction (ASI), collaborative culture (CC), error management culture (EMC), error aversion culture (EAC) on the creation and conceptualization of strategic plans. This study extends the debate on the culture–strategy nexus to help practitioners understand the importance of organizational culture (advice-seeking interaction, collaborative culture, error management culture, error aversion culture) in creating strategic plans.

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Section: Collaborative Culture and Strategic Planningmentioning

confidence: 99%

Impact of organizational culture on strategic planning

Panda

2021

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“…It is clear that the system and management want the leaders and employees of Malaysia to protest against the people who are creating resistance toward the innovation. Guchait et al (2020) narrated the impacts of error management of controls due to the team performance that mediates between strategies and innovation. Most of the leaders in the public get agitated due to PTP about the concept of change administration and renewal in search of the next big stuff.…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of Status quo and Resistance to Innovation on the Failure of Detection and Prevention Strategies of Drugs Control Committee in Malaysia

Zeng¹

2022

Front. Psychol.

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The detection and prevention strategies for drug control have gained significant attention from the drug control committees globally and need the researchers’ attention to improve these strategies worldwide. Hence, this research investigates the impact of the status quo (SQ) and resistance to the innovative nature of the drug control committee on the failure of detection and prevention strategies (FDPS) in Malaysia. This article also analyzes the mediating role of poor team performance (PTP) among the SQ and resistance to the innovative nature of the drug control committee and the FDPS in Malaysia. This study has employed the primary data collection ways such as questionnaires to gather the data from selected respondents. The researchers also applied the SPSS-AMOS to check the association among variables and testing of hypotheses. The results revealed that the SQ and resistance to the innovative nature of the drug control committee have a positive association with the FDPS in Malaysia. The findings have also exposed that PTP significantly mediates between the SQ and resistance to the innovative nature of the drug control committee and the FDPS in Malaysia. This study guides the policymakers that they should develop the policies that eliminate the SQ nature and motivate the committee to adopt innovations that enhance the team performance and success of detection and prevention strategies in Malaysia.

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“…Thus, ESTR might be another particular error orientation associated to POLY. In order to learn from errors, it is critical to exhibit initiative to errors rather than abstinence (Frese, 1995;Guchait et al, 2018). Obviously, error orientation among job tasks are generally called for, in this regard POLY as an individual characteristic could be essential component to exhibit initiative to errors.…”

Section: R E T R a C T E Dmentioning

confidence: 99%

“…Error strain (ESTR) is a type of negative attitude which is described as to be afraid of committing errors. In this regard, Guchait et al (2018) and Rybowiak et al (1999) asserts that the business organizations should have positive approach towards errors, if they want to be more innovative, action-oriented and empiric. Obviously, error-orientation is highly needed personal capital for demanding hotel working environments.…”

Section: Introductionmentioning

confidence: 99%

Testing a structural equation model of polychronicity

Daşkın

2019

IJCHM

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Purpose This paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees’ service innovative behaviours (SIBE) and error strain and the moderating role of organization mission fulfilment in these relationships in a hotel job context in Penang, Malaysia. Design/methodology/approach In the current study, the data were collected from 312 frontline employees in the survey premises. A partial least square approach of the structural equation modelling technique (PLS-SEM) was used to test the associations among study variables. Findings The study findings reveal that ethical climate had positive impact on polychronicity. Significantly, polychronicity made positive influence on SIBEs and negative influence on error strain. Organization mission fulfilment was found to boost the influence of ethical climate on polychronicity. Finally, while organization mission fulfilment was found to boost the positive influence of polychronicity on SIBEs, on the other hand, buffers the negative impact of polychronicity on error strain. Practical implications The present study procures implications for practitioners in terms of establishing ethical climate in work environment and maximizing the frontline employees’ SIBEs while minimizing error strain. In addition, this research procures valuable implications to apply efficient managerial tools and improve job results in the lodging industry context of Peninsular Malaysia. Originality/value This study by investigating the untested associations such as the influence of polychronicity on frontline employees’ SIBEs and error strain contributes to the related literature.

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Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry

Cited by 14 publications

References 101 publications

Impact of organizational culture on strategic planning

Impact of organizational culture on strategic planning

Impact of Status quo and Resistance to Innovation on the Failure of Detection and Prevention Strategies of Drugs Control Committee in Malaysia

Testing a structural equation model of polychronicity

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