Impact of Digital Governance on Public Service Delivery in East Africa
Ugwu Jovita Nnenna,
Ugwuanyi Ifeoma Perpetua,
Asuma Mariita Nchaga
et al.
Abstract:This article explored the transformative role of digital governance in East Africa, examining its diverse implications on public service delivery. It outlines the region's initiatives aimed at harnessing digital technologies to streamline administrative processes, enhance efficiency, and promote transparency and accountability. The importance of expanding access to services, empowering citizens through engagement, and utilizing data for informed decision-making is underscored. Innovative service delivery model… Show more
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