Impact of critical success factors on successful technology implementation in Consumer Packaged Goods (CPG) supply chain

Abstract

The purpose of this study is to identify and analyze the impact of critical success factors (CSFs) impacting technology implementation in Consumer Packaged Goods (CPG) supply chain. The study has used existing literature to identify CSFs and then questionnaire-based survey and Exploratory Factor Analysis (EFA) to group CSFs. The paper has revealed that "Inter-Organizational", "Organizational", "CPG Sector Specific", "Human" and "Program Management" CSFs impact successful technology implementation in CPG supply chain. The paper fills the gap in existing literature by studying the impact of CSFs on successful technology implementation in CPG supply chain and providing guidance to practitioners working in CPG sector.

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