Impact of COVID-19 pandemic on ride-hailing services based on large-scale Twitter data analysis

Morshed, Syed Ahnaf; Khan, Sifat Shahriar; Tanvir, Raihanul Bari; Nur, Shafkath

doi:10.1016/j.jum.2021.03.002

Cited by 65 publications

(48 citation statements)

References 13 publications

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“…This has been mainly caused by the economic shut down, where millions of customers stayed and worked from home to protect themselves from the high infectability of the COVID-19 (Hossain, 2021). This paper aims to investigate the usage of customers for riding apps in Egypt, where is scarcity in information about the factors that affect customers' intention to continue using ride-sharing services that are booked through mobile apps during the pandemic, especially in developing countries (Mogaji, 2020;Morshed et al, 2021). Building on the unified theory of acceptance and use of technology (UTAUT) that was proposed by Venkatesh et al (2003), the research study in this article examines the factors that are affecting customers' intention to use these innovative services during the pandemic.…”

Section: Introductionmentioning

confidence: 99%

What drives customers to continue using ride-sharing apps during the COVID-19 pandemic? The case of Uber in Egypt

Gaber

Elsamadicy

2021

Cogent Business & Management

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Section: Introductionmentioning

confidence: 99%

What drives customers to continue using ride-sharing apps during the COVID-19 pandemic? The case of Uber in Egypt

Gaber

Elsamadicy

2021

Cogent Business & Management

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“…Dsouza et al ( 2020 ) recommended that social media platforms should be used with great care to promote the positive mental health of patients and normal people to combat the COVID-19 pandemic. Morshed et al ( 2021 ) emphasized Twitter data analysis from real-time ride-hailing services’ users. They aimed to know the customers’ behavioral patterns to improve the business model of ride-hailing services.…”

Section: Discussionmentioning

confidence: 99%

Emerging technologies and their roles during the COVID-19 pandemic and safety challenges of frontline medical staff: a rapid review

et al. 2021

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Purpose The coronavirus 2019 (COVID-19) pandemic has rapidly spread worldwide, with an ever-increasing number of confirmed positive cases and mortality rate. Moreover, frontline medical staff fighting with the COVID-19 infection have been infected and show psychological effects of the pandemic. This study presents an overview of the emerging literature on the safety challenges of frontline medical staff and how technology is being used to control the COVID-19 pandemic. Methods This study conducts a rapid review of available studies by following the “preferred reporting items for systematic reviews and meta-analyses” (PRISMA) guidelines. Sixty-three articles were selected for this rapid review paper from three popular digital data repositories. Results The majority of the studies chosen focused on the discussion of COVID-19 with regard to China, Singapore, Italy, and the USA. A previously proposed framework is used to synthesize the findings of this study. The results throw light on the several challenges faced by medical staff during the COVID-19 pandemic. Eleven major technologies have been identified in this paper. Conclusion This work concludes that technology helps in the prevention and detection of the COVID-19 infection, where it specifically helps in reducing the safety challenges of frontline medical staff and monitoring the COVID-19 patients.

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“…It should be noted that as data for this study were collected before the COVID-19 pandemic, it does not reflect the impact of the outbreak on individuals' mode choice behavior and attitudes toward ridesourcing services. COVID-19 substantially affected the adoption of ridesourcing services as well as individuals’ attitudes and perceptions toward these services (Morshed et al 2021 ). We can anticipate that people, especially those who already use cars as their regular mode, are more likely to be attached to their private vehicles due to hygiene concerns and maintaining social distance (Shakibaei et al 2021 ).…”

Section: Discussionmentioning

confidence: 99%

“…Moreover, the concern about traveling with strangers probably is deepened during the pandemic, particularly for Generation Xers. On the other hand, although ridesourcing services can adopt strategies like installing barriers between driver and passengers and providing sanitizers and thermometers to ensure the passengers of a safe trip, these measures probably would increase the fare of these services (Morshed et al 2021 ). As a result, people may not perceive shared mobility services as cost-efficient travel modes for a long time.…”

Section: Discussionmentioning

confidence: 99%

Exploring the attitudes of Millennials and Generation Xers toward ridesourcing services

2021

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This paper presents a study investigating the potential market of ridesourcing services, with a focus on the attitudinal and preferential differences between Millennials and Generation Xers. Data obtained from a stated preference survey were utilized, where the respondents were asked to choose between a conventional mode (private vehicle driver, transit, or private vehicle passenger) and ridesourcing modes (exclusive ride and shared ride). Error component nested logit models were developed for Generation Xers and Millennials, respectively. Latent attitudes derived through factor analysis were incorporated into models. A wide range of attitudinal indicators, including general mobility attitudes, perceived benefits and concerns of shared mobility services, reasons for or against owning a car, reasons for ridings Autonomous Vehicles (AV), and the most desired AV features were considered to extract latent attitudes. Model results indicated distinct mode choice behavior between Millennials and Generation Xers. For Generation Xers, the choice to switch to ridesourcing was highly dependent on the perceived time and cost benefits of shared mobility. On the other hand, Millennials’ choices were more likely to be influenced by their attitudes or desire toward technology, on-demand services, and driving stress relief. Interestingly, the joy of driving showed a negative impact on Millennials' use of shared-ride services only. The findings from this study provide a more in-depth understanding of the distinct behavior of Generation Xers and Millennials toward shared mobility services, which could help develop strategies and policies to focus more effectively on the needs and concerns of individuals based on their characteristics and attitudes and help promote sustainable transportation system.

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Impact of COVID-19 pandemic on ride-hailing services based on large-scale Twitter data analysis

Cited by 65 publications

References 13 publications

What drives customers to continue using ride-sharing apps during the COVID-19 pandemic? The case of Uber in Egypt

What drives customers to continue using ride-sharing apps during the COVID-19 pandemic? The case of Uber in Egypt

Emerging technologies and their roles during the COVID-19 pandemic and safety challenges of frontline medical staff: a rapid review

Exploring the attitudes of Millennials and Generation Xers toward ridesourcing services

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