Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value

Who ate all the pies? The importance of food in the Australian sporting experience

“…To facilitate comparison to previous research, the methodology adopted in this study was based upon those used in the studies by Wakefield and Sloan (1995) in their study into sport service quality in Japan and America, Wakefield, Blodgett, and Sloan's (1996) investigation into spectators' desire to stay at sporting events, Yoshida and James (2011) and Byon, Zhang, and Baker's (2013) examinations of service quality. A concurrent mixed methods, survey-based design was utilized.…”

“…Additional questions relating to the design of the stadium and topophilia were added to scales previously utilized by Wakefield and Sloan (1995), Wakefield, Blodgett, and Sloan (1996), Yoshida and James (2011) and Byon, Zhang, and Baker (2013). Additional questions were added following discussions with a leading sport architect and based on the researchers' knowledge and observations of sports fans.…”

Fans' Attention to, Involvement in, and Satisfaction with Professional Soccer in China

“…In the context of spectator sports, customer satisfaction has been viewed as key to customer retention strategies that are aimed at keeping fans satisfied with a specific team or league. For the purpose of analysis, satisfaction is commonly divided into elements of service (Wakefield & Blodgett, 1994;Zhang et al, 2004Zhang et al, , 2007 and game (Kwon, Trail, & Anderson, 2005;Madrigal, 1995;Zhang, Lam, & Connaughton, 2003), although there are also studies in which the two elements are combined (Byon, Zhang, & Baker, 2013;Yoshida & James, 2010). As sport organizations consist of products and services with which consumers directly and indirectly interact to varying degrees, we believe that understanding how customer satisfaction is achieved at a variety of levels is very important.…”

What to Study? That Is a Question: A Conscious Thought Analysis

“…Based on the DPT model (Dijksterhuis & Nordgren, 2006), human needs would generally be characteristic of the unconscious mode. Braunstein, Zhang, Trail, and Gibson (2005) and Byon, Zhang, and Baker (2013) suggested that the sport spectator would make an important contribution to the success of sporting events primarily through motivational and financial support. According to Sloan (1989) and Wann, Melnick, Russell, and Pease (2001), spectators are self-pushed and socially motivated to attend sport events as social outings to fulfill their personal and social needs.…”