“…The first factor, effective nursing leadership, is said to exist when high-level nursing administrators and mid-level nurse managers encourage RNs and licensed support staff to communicate openly about the understandings and misunderstandings encountered during mundane care-giving activities, to engage in collective problem identification and resolution, and to strive continuously to build collaborative teamwork practices [33, 35, 36]. Moreover, inclusive nursing leadership is indicated by the consistent presence of nurse managers at the unit level, coupled with a demonstration of patience, empathetic listening and respect for the entrenched habits of the frontline nursing-support staff, as well as managerial skill in allocating equitable workloads among the nursing staff [6, 37–39].…”