Abstract:With the rise of 5G and mobile shopping, the failure to physically experience products has led to high return rates and negative word-of-mouth for retailers. As a result, many Chinese retailers have been offering augmented reality services to customers to improve their shopping experience. This study aims to investigate the mechanism of augmented reality (AR) characteristics on retail brand equity in the context of retailing. Accordingly, the authors construct a conceptual framework in which AR characteristics… Show more
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