volume 25, issue 2, P189-215 2020
DOI: 10.1108/mbe-11-2019-0110
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Jayaraman Rajagopalan

Abstract: Purpose The purpose of this study is to find out the reasons why companies achieve different results in following different business excellence (BE) models. This has been done using a case study method, selecting to illustrate the actions taken and the results achieved by two role model companies, one following the Malcolm Baldrige model (MBM) and the other following the European Foundation for Quality Management (EFQM) model. Design/methodology/approach The research design adopted is as follows: examine th…

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