Impact des pratiques de management de la qualité sur l’innovation

Khalfallah, Meriem; Lakhal, Lassâad

doi:10.53102/2013.32.01.690

Cited by 1 publication

(1 citation statement)

References 17 publications

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“…A review of the literature supports the positive correlation between TQM and organizational innovation. Several studies have found statistically significant impact of TQM on innovation (product and process innovations) (Gambi et al , 2020; Abu Salim et al , 2019; Sahoo, 2019; Escrig-Tena et al , 2018; Khan and Naeem, 2018; Honarpour et al , 2017; Antunes et al , 2017; Maistry et al , 2017: Yusr et al , 2017; Khalfallah and Lakhal, 2013; Zehir et al , 2012; Hung et al , 2011; Sun et al , 2009; Hoang et al , 2006; Perdomo-Ortiz et al , 2006; Prajogo and Sohal, 2003, 2004).…”

Section: Literature Review and Hypotheses Formulationmentioning

confidence: 99%

Innovation mediating relationship between TQM and performance: cases of industrial certified companies

Khalfallah

Salem

Zorgati

et al. 2021

TQM

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PurposeThe purpose of this research is to analyze the reciprocal relation between total quality management (TQM) and innovation (product innovation and process innovation) and their impact on operational and financial performance.Design/methodology/approachThe data were obtained from a survey of 205 manufacturing companies. Structural equation modeling (SEM) was performed to evaluate the research model.FindingsThe results reveal that there is a reciprocal relationship between TQM and innovation. Moreover, the findings indicate a significant positive effect of product innovation and process innovation on operational performance and insignificant direct impact of TQM on operational performance. However, this effect is significant when it is mediated through product innovation and process innovation.Research limitations/implicationsThis paper helps practitioners to understand how TQM practices support both product and process innovation and the role of the latter in promoting the implementation of TQM practices and ensuring operational performance.Originality/valueThis study presents an innovative approach since it is among the first research studies that provide empirical evidence to a reciprocal association between TQM and innovation. Additionally, this paper examines the dimensions studied in different aspects. It considered financial performance and operational performance, and with respect to innovation, this dimension was analyzed through two different perspectives, namely product innovation and process innovation. This study is also among the first and few research studies that have studied the mediating effect of innovation.

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