(Im)politeness mismatches in the multi-dialogic pragmatics of telecinematic satire

Abstract

The paper addresses the problem of (im)politeness in light of mismatches between what we/others say and what we/others mean in a multi-dialogic search for meaning where humans integrate all their competence-in-performance and co-construct situated relationships in a more or less sustainable way. We examine how these processes occur by analyzing (im)politeness mismatches in telecinematic satire using dialogic speech act typology and methods of the Mixed Game Model to describe and explain the communicative meta-meaning of (im)politeness. We demonstrate that in satire the dialogic semantics of (im)politeness is polyvalent, interactant-relative, temporally variable, scalar and self-reflexive because it is part of integrational language-in-use engagement with the world through which humans construct multiple relational domains and relationships in them.

The Role of Politeness Strategies in Enhancing Guest Satisfaction in the Hospitality Industry

“…Technology has recently complicated the politeness-satisfaction dance in the hospitality industry. Politely synthesised utterances are common in the context of many digital communication channels and automated service platforms (Druzhinin et al, 2024). Gone are those days, Chatbots, Virtual Assistants, AI-driven systems are helping the world deliver personalized and courteous interactions with the guests leading to an overall elevated guest experience.…”