Illuminating Opportunities for Smart Tourism Innovation That Foster Sustainable Tourist Well-Being Using Q Methodology

Abstract

Technology innovation has become one of the driving forces that advance the tourism industry, but the industry has yet to account for the manner in which personal technologies can foster tourists’ sustainable well-being. Generating innovation that promotes the sustainable well-being of individuals is deemed to be challenging because the experience needs to account for users’ psychological well-being and their attitudes towards technology. A holistic apprehension of these needs, which requires multidisciplinary perspectives, can help designers to identify design spaces for further design investigations at the fuzzy front-end of innovation. Hence, the goal of this study is to identify design opportunities for smart tourism innovation that foster sustainable tourist well-being by using Q methodology to gather participants’ attitudes on the future use of such technology. The study involved 43 participants ranking 46 statements derived from the extant literature. The results show four opinion clusters related to the optimal use of personal technologies for sustainable tourist well-being. These clusters, which highlight both hedonic and eudaimonic user experience considerations, provide directions for designers for developing innovations that promote well-being. Recommendations of using Q as an exploratory design research method are discussed.

Construction of Tourism Area Capacity Early Warning System Based on Internet of Things Technology

“…With the continuous innovation and development of cloud computing, the Internet of Things, artificial intelligence, and other new technologies, tourism has a new demand for information construction [3]. From the perspective of tourism destination, it is necessary to realize the integrated marketing of tourism resources with the help of information management platform to provide comprehensive and intelligent services for tourists; from the perspective of tourists, personalized and intelligent services are needed to achieve a smooth tour of the scenic spot [4]. As the core combination of tourism, how to improve the management level of tourists in scenic spots has become one of the urgent problems to be solved in the information construction of scenic spots [5,6].…”

Research on the Influencing Mechanism via Which Security Perception of Personal Information Affects Tourist Happiness: A Moderated Mediation Model

“…In practice, PSTT is tourists' perception of smart tourism technology applications of the above three types of tourism-related technology, such as analysis of social context mobile marketing [53], AR technology [49,54], and artificial intelligence [16]. Lee et al built a model based on smart tourism technology experience and perception to evaluate TH [18].…”

“…However, the use of smart tourism applications will inevitably bring about many problems. Personal information disclosure is a common problem, as tourists want their personal information not to be leaked or misused [16]. Excessive PSTT can also bring negative experiences to tourists at the time, forcing them to reduce negative experiences by limiting the use of smart tourism technology [55].…”

“…Tourist happiness (TH) is an important reason to travel. Studies using the Q methodology have found that the tourists' SPPI affects TH [16], and quantitative research has found that tourists' SPPI indirectly affects TH [17,18]. However, there is a lack of quantitative research exploring the direct impact of SPPI on TH.…”

Seasonality in Tourism: Do Senior Programs Mitigate It?

“…In this way, long-term jobs can be created, contributing to the social welfare of workers, their families and citizens, and in general, to the sustainability of this economic and social activity. In this sense, some works propose strategies based on innovation and well-being, on making use of rural environments or with specific characteristics, controlling the number of visitors so that the experience is adequate [43], or on providing a specific activity based on creativity and innovation, so that specific cultural traits of the host community are exploited [44,45].…”