2013
DOI: 10.1093/jncimonographs/lgt019
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If You Build (and Moderate) It, They Will Come: The Smokefree Women Facebook Page

Abstract: This analysis explores the impact of modifying the Smokefree Women Facebook social media strategy, from primarily promoting resources to encouraging participation in communications about smoking cessation by posting user-generated content. Analyses were performed using data from the Smokefree Women Facebook page to assess the impact of the revised strategy on reach and engagement. Fan engagement increased 430%, and a strong and statistically significant correlation (P< .05) between the frequency of moderator p… Show more

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Cited by 15 publications
(10 citation statements)
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“…Reports to date suggest that many public health organisations, when present on social media, tend to use one-way messaging in the broadcast manner that is suitable for traditional media, but ignore the engagement element that is central to social media (81) . In contrast, Post et al (82) demonstrate the dramatic impact of interactive communication on social media in relation to health behaviour outcomes. While a democratic environment can empower individuals to engage and change behaviour, the user-generated content and interactivity that are hallmarks of the digital environment mean that public health bodies must enter into an uncontrolled situation to truly participate in digital communications.…”
Section: Challenges and Barriersmentioning
confidence: 93%
“…Reports to date suggest that many public health organisations, when present on social media, tend to use one-way messaging in the broadcast manner that is suitable for traditional media, but ignore the engagement element that is central to social media (81) . In contrast, Post et al (82) demonstrate the dramatic impact of interactive communication on social media in relation to health behaviour outcomes. While a democratic environment can empower individuals to engage and change behaviour, the user-generated content and interactivity that are hallmarks of the digital environment mean that public health bodies must enter into an uncontrolled situation to truly participate in digital communications.…”
Section: Challenges and Barriersmentioning
confidence: 93%
“…Launched in 2009, the Smokefree Women Facebook group saw improved growth and engagement after a significant strategy shift documented by Post et al [ 12 ]. The strategy modification focused on repurposing user-generated content to encourage engagement in lieu of primarily promoting Smokefree resources [ 12 ].…”
Section: Introductionmentioning
confidence: 99%
“…Launched in 2009, the Smokefree Women Facebook group saw improved growth and engagement after a significant strategy shift documented by Post et al [ 12 ]. The strategy modification focused on repurposing user-generated content to encourage engagement in lieu of primarily promoting Smokefree resources [ 12 ]. With over 22,000 fans (“likes” on the page) at the time of data collection averaging 1700 user comments, 110 shares, and 6300 likes monthly, the community was ripe for an exploration of user interactions.…”
Section: Introductionmentioning
confidence: 99%
“…By the end of the study, options for creating closed communities were available on many popular social media platforms. Some researchers have had success initiating observations of successful, naturally occurring social media communities established for specific health conditions [51,52]. However, other researchers have reported limited success in their efforts to start and maintain communication about health topics on similar sites [53].…”
Section: Discussionmentioning
confidence: 99%