Identity Theft and E-Fraud as Critical CRM Concerns

Smith, Alan D.; Lias, Allen R.

doi:10.4018/jeis.2005040102

Cited by 55 publications

(14 citation statements)

References 3 publications

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“…The constructs and propositions of the model were validated with a variety of graphical cross-tabulation, regression analysis, and data-reduction techniques (Bishop, 1995;Cumming, 1993). This validation is expected in terms of basic CRM-based principles (Anton and Petouhoff, 2002;Smith and Lias, 2005) and technology-based adoption (Davis, 1989) concerning enhanced potential satisfaction of the benefits of web-enabled technologies and workplace gambling activities. Mostly quantitative (scale and/or interval) measurements, except for a few nominal variables, such as the demographic variable gender, were used to develop graphs and perform the relevant statistical analyses.…”

Section: Statistical Techniquesmentioning

confidence: 99%

March Madness and perceived influences on workplace productivity by business professionals

Smith

Offodile

2011

Sport, Business and Management

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Purpose -The purpose of this paper is to provide practitioners of management and interested research a sense of how the NCAA March Madness basketball tournament is affecting worker productivity in the workplace. There are several positive and negative issues concerning how some employees are willing to spend work time following the NCAA tournament and related office gambling activities. Design/methodology/approach -A review of the applied literature on sports-related gambling and bracketing that is quite widespread in the USA and other countries was provided. The sample consisted of relatively well-paid professionals, who may routinely engage in office pools and most universally are involved in bracketing March Madness plays. This resulted in 145 useable questionnaires recording responses to 28 variables from an initial sampling frame of slightly over 200 potential respondents associated with a major Pittsburgh-based financial service provider. Factor analysis and multivariate statistical analysis were used to test several hypotheses. Findings -Management appears to be successfully delivering the message that office gambling activities harm productivity if management activity discourages office gambling, but there appears to be a trade-off as labor productivity may be slightly reduced on the short term, and employee cohesiveness may increase on the long term. It was also found that the degree of personal involvement is important; the more an employee is involved, the more negative the impact that March Madness activities will have on his/her productivity. Practical implications -March Madness is a time-honored tradition that many employees take for granted and will engage in regardless of the extrinsic controls that management may care to implement, making the extrinsic controls too expensive for a questionable return in enhanced labor productivity during March Madness. Originality/value -It is an interesting academic research question concerning the balance of productivity losses and gains in employee cohesiveness that warrants additional research in the intrinsic motivations of both management and their employees.

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Section: Statistical Techniquesmentioning

confidence: 99%

March Madness and perceived influences on workplace productivity by business professionals

Smith

Offodile

2011

Sport, Business and Management

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“…Mostly quantitative (scale and/or interval) measurements, except for a few nominal variables, such as the demographic variable gender, were used to develop graphs and perform the relevant statistical analyses. Questions concerning degree of sophistication of internet usage and social media usage, ease-of-use considerations Smith and Lias, 2005;Smith and Potter, 2010) were included to measure degree of technical sophistication, managerial support and discouragement, employee cohesive and general well-being, ethical considerations, and office gambling specific information were also included.…”

Section: Statistical Techniquesmentioning

confidence: 99%

March Madness, office gambling, and workplace productivity issues: an empirical study

Smith

2011

Sport, Business and Management: An International Journal

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2015),"Study of the influential inputs on the bagged denim fabric behaviors using the principal component analysis method"If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to explore and test certain assumptions concerning the employee productivity and employee morale associated with the annual participation in March Madness activities. Design/methodology/approach -The sample consisted of relatively well-paid professionals many of whom routinely engage in office pools and most universally are involved in bracketing March Madness plays, from a major Pittsburgh-based financial service provider. Multivariate statistical analyses were used to test the hypotheses. Findings -Although management may advertise that their companies lose operational productivity, respondents generally agree that there is little drop off in workplace productivity. Apparently, there is a trade off between labor productivity, which may be slightly reduced on the short term, and employee cohesiveness, which may increase on the long term. Practical implications -March Madness activities are such time-honored traditions that it may be questionable whether any efforts on the part of management to curb office pooling would be effective, due to the expense, uncertain consequences, and doubtful impacts on productivity arising from such initiatives. Originality/value -Continued research to determine the balance of productivity losses and gains in employee cohesiveness and morale is needed to develop appropriate strategies to effectively deal with the complexities posed by March Madness activities in the workplace environment.

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“…Research has suggested that victims of identity theft spend an average of $1,500 in out‐of‐pocket expenses and an average of 175 hours per incident of identity theft in order to resolve the many problems caused by identity thieves (Smith, 2005). The United States Federal Trade Commission has labeled identity theft as the most common type of consumer fraud, affecting thousands of people everyday.…”

Section: Introductionmentioning

confidence: 99%

How to protect and minimize consumer risk to identity theft

Albrecht

Tzafrir

2011

Journal of Financial Crime

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PurposeThe purpose of this paper is to present and explain the identity theft cycle. The identity theft cycle explains how a perpetrator goes through various stages of confidence and experimentation when stealing an individual's identity.Design/methodology/approachThe paper takes a conceptual approach by first describing identity theft in detail and then discussing the seriousness of identity theft for consumers today. The paper then presents and explains the identity theft cycle in greater detail including the stages of discovery, action, and trial.FindingsThe paper provides evidence to suggest that if identity theft is detected early, consumers can protect themselves from the vast and difficult consequences of identity theft.Originality/valueThis paper fulfills an important area of research by providing basic information about the nature of identity theft. This paper also discusses the various ways that perpetrators steal consumers' information, as well as teaches consumers how to proactively protect themselves from identity theft.

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Identity Theft and E-Fraud as Critical CRM Concerns

Cited by 55 publications

References 3 publications

March Madness and perceived influences on workplace productivity by business professionals

March Madness and perceived influences on workplace productivity by business professionals

March Madness, office gambling, and workplace productivity issues: an empirical study

How to protect and minimize consumer risk to identity theft

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