Identifying Usability Challenges in Electronic Medication Administration Record Design Through Scenario-Based Evaluations: A Pilot Study

Abstract

Hospitals have more incentives than ever to make nurse-facing technologies usable. However, the complexities of the nursing workflow are not supported by health information technology. This investigation aimed to identify usability challenges in a hospital system’s electronic medication administration record (eMAR). The research team developed scenarios that nurses completed using a simulated electronic health record. Data was qualitatively analyzed using the reflexive thematic analysis method. Three female medical-surgical nurses participated in the study. Qualitative analysis identified five themes in the data including: 1) essential information exists outside of the eMAR, 2) unable to view future medications, 3) information lost with unit transfer, 4) unable to document home medications, 5) certain medications delay sequential orders. Future usability evaluations of the eMAR should continue to look for poor usability, identify solutions, and consider the process for how individual hospitals can apply these usability evaluations to their own eMARs.