“…The continued application of technological innovations is crucial for the development of most organisations (Berghoff, 2001;Kahn, 2018), including those in healthcare (Massaro, 2021;Soenksen and Yazdi, 2017) during the COVID-19 pandemic and future health crises (Basile et al, 2022;Drago et al, 2021) during which healthcare service providers are urged to identify and implement clinically necessary changes within healthcare systems in order to enable antibody testing and medical interventions (Madhavan et al, 2021). Activities that contribute to the research, development, and design of new goods, services, or processes or improve current ones are categorised as technological innovation whose activities also produce new technological knowledge (Inna Sousa and Isabel Costa, 2015).…”