Identifying the right solution customers: A managerial methodology

Windler, Katharina; Jüttner, Uta; Michel, Stefan; Maklan, Stan; Macdonald, Emma K.

doi:10.1016/j.indmarman.2016.03.004

Cited by 36 publications

(24 citation statements)

References 62 publications

(91 reference statements)

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“…At this point, there is a limited number of servitization publications specifically investigating small-and medium-sized manufacturers. Most studies focus on a diverse range of manufacturers (Windler et al, 2017) or on multinationals (Xing et al, 2017, Bustinza et al, 2015, Visnjic Kastalli and Van Looy, 2013). Yet, despite the limited research focus, small-and medium-sized manufacturers are increasingly engaging in servitization (Ambroise, 2018, Mennens et al, 2018 and their alleged speed of transformation might imply that they are already representing a sizable cohort among servitizing manufacturers (e.g.…”

Section: Integrating Processual and Contextual Perspectives Of Servitmentioning

confidence: 99%

Context matters: how internal and external factors impact servitization

Dmitrijeva

Schröeder

Bigdeli

et al. 2019

Production Planning & Control

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The study investigates how internal and external context factors impact a manufacturer's servitization process (i.e. the strategic transformation from competing through products towards competing through services). A theoretical framework was developed that integrates a multi-stage conceptualisation of servitization with a focus on the wide range of internal and external context factors that support or oppose the transformation. The study draws on the collective experiences of 25 senior executives from 17 servitizing small-and medium-sized manufacturers, using a focus group-based enquiry method. The findings recognise servitization as a multi-stage transformation process with each stage being exposed to different context factors. The findings identify a wide range of context factors and show how their specific impact varies depending on the manufacturer's servitization stage. Several theoretical and practical implications are provided.

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Section: Integrating Processual and Contextual Perspectives Of Servitmentioning

confidence: 99%

Context matters: how internal and external factors impact servitization

Dmitrijeva

Schröeder

Bigdeli

et al. 2019

Production Planning & Control

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“…We have named the yellow cluster "Servitization" because all the documents this group contains deal with this topic. We have found several conceptual papers (Huikkola and Kohtamäki, 2017;Palo et al, 2019;Raddats et al, 2019;Ruiz-Alba et al, 2019) and some case studies (Windahl, 2015;Windler et al, 2017) that contribute to set the fundamentals of this literature. This cluster has a high density, which implies that papers comprising it have a strong connection.…”

Section: Service Innovation/value Innovation (Light Pink Cluster)mentioning

confidence: 99%

Mapping Value Co-creation Literature in the Technology and Innovation Management Field: A Bibliographic Coupling Analysis

Sánchez

Ortiz‐de‐Urbina‐Criado

Mora-Valentín

2020

Front. Psychol.

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Value co-creation has become a very important topic in several disciplines. It is observed that value co-creation has been analyzed mainly from a perspective of marketing or services. The interest of studying value co-creation in relation to innovation is growing but there are no previous literature reviews that focus on the literature that studies value co-creation from a technology and innovation management perspective. The present research aims to close this gap. This research has two aims. First, we make a descriptive analysis of the evolution of documents published from 2004 to 2020. We analyze the main journals and identify the most prolific authors. In addition, we observe collaborative behavior at three different levels-country, institution, and author. Second, we determine the content structure of this literature through a bibliographic coupling analysis, and characterize the resulting groups. As a result of this analysis, we describe eleven thematic groups and characterize them through different metrics. Based on these metrics and the previous analysis, we classify and explain the studies about co-creation in the technology and innovation management field. We obtained three research streams: open innovation, consumer-centric analysis, and service ecosystem and service innovation, and two new trends: servitization and the sharing economy.

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“…Digital transformation is not a one-off application, but a strategic choice towards acquiring and embedding digital capabilities across the supply chain and technologies such as Artificial Intelligence, Internet of Things and Big Data (Pagoropoulos, Pigosso, and McAloone 2017). And that transformation can preclude the involvement of external stakeholders for value M A N U S C R I P T A C C E P T E D ACCEPTED MANUSCRIPT 4 co-creation (Windler et al 2016) and advocate a 'make' instead of 'buy' decision especially if digital capabilities have an impact on the customer knowledge base (Valtakoski 2016). As customers ramp up digital capabilities it is not clear how the collaborative network of stakeholders that develop and deliver the PSS is transformed, and how the individual contribution of each stakeholder in the collaborative network is redefined.…”

Section: Introduction and Research Gapmentioning

confidence: 99%

“…The research question follows suggestions from extant literature to examine the need for support towards the customer to develop the resources and capabilities to fulfil the co-creation role (Windler et al 2016).…”

Section: Introduction and Research Gapmentioning

confidence: 99%

Assessing transformational change from institutionalising digital capabilities on implementation and development of Product-Service Systems: Learnings from the maritime industry

Pagoropoulos

Maier

McAloone

2017

Journal of Cleaner Production

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Identifying the right solution customers: A managerial methodology

Cited by 36 publications

References 62 publications

Context matters: how internal and external factors impact servitization

Context matters: how internal and external factors impact servitization

Mapping Value Co-creation Literature in the Technology and Innovation Management Field: A Bibliographic Coupling Analysis

Assessing transformational change from institutionalising digital capabilities on implementation and development of Product-Service Systems: Learnings from the maritime industry

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