Identifying the customer satisfaction factors in furniture market

Azizi, Majid; Dehghan, Seyed Alireza; Ziaie, Mohsen; Nematollah, Mohebi,

doi:10.14254/jems.2017.2-1.1

Cited by 5 publications

(3 citation statements)

References 12 publications

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“…Even though customer satisfaction has long been regarded as the key determinant of behavioral intentions (Xu et al, 2007;Ladhari et al, 2008;Jen et al, 2011;Chiabai et al, 2014;Sohn et al, 2016;Azizi et al, 2017), this conventional belief has been challenged by recent empirical studies that shown satisfaction does not always translate into positive behavioral intentions (Sánchez-García et al, 2012;Strielkowski et al, 2012;Chuah & Chuah, 2017;Vovk & Vovk, 2017). There are a growing number of studies that have investigated the role of switching barriers as a construct to explain customer behavioral intentions (e.g., Li & Zhang 2015;Ghazali et al 2016;Giovanis 2016).…”

Section: Introductionmentioning

confidence: 99%

The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market

Dawi¹,

Jusoh²,

Štreimikis³

et al. 2018

Economics &Amp; Sociology

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This study empirically tested the relationship between service quality, customer satisfaction, and behavioral intentions in pay television (pay TV) industry and examined the moderating role of switching barriers in predicting customer behavior. This research incorporates a new component of switching barrier which is social ties to understand customers' behavioral intentions. Data were gathered from 245 pay TV customers via the application of a survey. The data were analyzed using structural equation modeling. The results show that there are positive relationships between service quality, customer satisfaction, and behavioral intentions. Furthermore, social ties moderate the relationships between customer satisfaction and behavioral intentions. The study has limited generalizability as it used a single satellite pay TV provider's customers as samples. Conducting comparative research in other contexts such as IPTV or cable TV would be useful to understand the whole population. Pay TV service provider should not only concentrate on customer satisfaction to gain customers' positive behavioral intentions, but also to consider switching barriers as a tool for competitiveness. Particularly, this study suggests service provider to raise social ties as a way to prevent customer to switch to another service provider. This study extends previous research on customer behavioral intentions in the context of pay TV and incorporating social ties as a new switching barriers' component.

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Section: Introductionmentioning

confidence: 99%

The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market

Dawi¹,

Jusoh²,

Štreimikis³

et al. 2018

Economics &Amp; Sociology

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“…al., 2018). Due to the extreme recent increase of the furniture business over the last two decades, furniture makers have always found that a low-cost strategy is beneficial to the makers (Azizi, Dehghan, Ziaie, et. al., 2017).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Consumers Purchase Intention towards Solar Panel as Renewable Energy Source in Malaysia

Yew,

Kowang,

Yang

et al. 2023

ijmst

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Numerous studies have been undertaken, both globally and locally, to investigate influencing factors and consumer buying behaviour relationships. However, research on consumer purchase intention towards solar panel as renewable energy product in Malaysia is still lacking, and this research aims to fill the research gap. The objectives of this study to examine the factors influencing comprising of product price, product quality and advertising towards consumers’ purchase intention of solar panel in Malaysia. The data for this study were collected from 348 respondents via an online questionnaire, and hypotheses analysis was conducted using multiple regression analysis to investigate the influencing factors and consumers’ purchase intention for solar panel as renewable energy product in Malaysia. Results shown that product price, product quality and advertising have significant influence on consumers’ purchase intention towards solar panel in Malaysia as important source for energy conservation and generation.

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“…En lo que respecta a validación de mobiliario de madera en el mercado, la determinación del material con el que se elabora es factor determinante por los consumidores (Papadopoulos et al (2016). Asimismo, estudiar la preferencia de atributos de muebles como lo es la madera, telas, colores, calidad, y apariencia por los consumidores contribuye en la mejora de la satisfacción de estos y la competitividad de la empresa, por lo que, fabricantes locales tienen que cambiar para atender efectivamente las demandas de los clientes y poder ser competitivos (Azizi, 2017). En un estudio realizado por Kapuria et al (2020), encontraron que los consumidores de muebles se sienten satisfechos con el diseño, acabados, materiales enfocados al cuidado del ambiente y durabilidad.…”

Section: Introductionunclassified

Preferencias de consumo en el caribe colombiano sobre mobiliario de madera con atributos ambientales

Cáceres¹,

Estrada

Sánchez

2022

Inf. tecnol.

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El principal objetivo de este estudio es examinar las preferencias de consumo en la compra de mobiliario de madera que incorpore elementos medioambientales en el caribe colombiano. La transformación de muebles de madera contribuyó al crecimiento de la industria manufacturera colombiana en 26,1% para el año 2021, sin embargo, no se aprovecha el 100% de este recurso natural, generando residuos que contaminan el ambiente. La metodología fue cuantitativa y se aplica un instrumento validado a 384 individuos de población económicamente activa. Los datos fueron tratados mediante paquete estadístico SPSS y análisis categórico. Los resultados muestran que la mayoría los encuestados prefieren productos basados en una combinación de madera tradicional y recuperada, tapizados con materiales naturales y uso de pinturas y rellenos ecológicos. Se concluye que esta preferencia de atributos es fundamental para el desarrollo de productos diferenciadores y ecológicos, con alto valor agregado para consumidores, la sociedad y empresas.

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Identifying the customer satisfaction factors in furniture market

Abstract: Ec co on no om mi ic cs s, , M Ma an na ag ge em me en nt t a an nd d S Su us st ta ai in na ab bi il li it ty y

Cited by 5 publications

References 12 publications

The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market

The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market

Consumers Purchase Intention towards Solar Panel as Renewable Energy Source in Malaysia

Preferencias de consumo en el caribe colombiano sobre mobiliario de madera con atributos ambientales

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