Identifying Patient Satisfaction Determinants in Hemodialysis Settings: A Systematic Review

Abstract

Purpose Patient satisfaction is a measure of care quality that assists providers in determining the effectiveness of their services while meeting patients’ expectations. This study aimed to review existing studies that have focused on patients’ satisfaction determinants in Hemodialysis (HD) settings. Methods Electronic databases (PubMed, ScienceDirect, Scopus, and Google Scholar) were searched from 2000 onwards to identify studies using search terms related to patient satisfaction and hemodialysis centers. Article review was limited to studies written in English. A total of 19 articles were included by following the PRISMA statement. Data were extracted using a structured form and summarized in a tabular format to identify different determinants that showed a relationship with patient satisfaction. Determinants were classified into provider-related determinants and patient-related characteristics. Results Provider-related determinants of patient satisfaction in HD centers include staff, facility, service, and treatment. Patient-related characteristics associated with satisfaction include demographics and health status history. Based on this systematic review, key correlates of patient satisfaction in hemodialysis centers include: staff, facility, service, treatment, patient’s demographics, and health status. Conclusion The findings of this study can help healthcare facilities in taking measures in line with the specified determinants to enhance patient satisfaction and improve the organizational performance of the healthcare centers. It is important to constantly study and improve these determinants based on patient feedback to improve patient satisfaction and quality of care.

Different Perspectives of Spanish Patients and Professionals on How a Dialysis Unit Should Be Designed

“… 20 , 33 Another study, like this, showed that HD patients emphasized more comfortable chairs at the dialysis facility would improve their treatment experience, in addition to having better cable television channels for better entertainment. 20 , 34 …”

“…A recent systematic review 20 shows that factors such as location, internal environment, equipment, technology, and furniture (chairs, beds, coaches, etc.) influence patient satisfaction and experience during the hemodialysis treatment.…”

Peningkatan Kepatuhan Penderita Gagal Ginjal Kronik Dalam Menjalani Hemodialisa Di Rumah Sakit Umum Imelda Pekerja Indonesia Medan Tahun 2022

“…Pasien penderita gagal ginjal kronik membutuhkan terapi hemodialisa namun pasien wajib menjaga keteraturannya dalam menjalani hemodialisa. dalam hal ini kepatuhan digunakan buat menyebutkan atau memberikan gambaran sejauh mana sikap pasien gagal ginjal kronik dalam melakukan terapi hemodialisa, kepatuhan pasien terhadap rekomendasi perawatan berasal pemberi pelayanan kesehatan ialah penting buat kesuksesan suatu intervensi, tetapi ketidakpatuhan menjadi dilema besar terutama pada pasien hemodialisa (Helmy et al, 2022;Nuairi et al, 2022;Ozen et al, 2019).…”

“…Ketidakpatuhan di antara pasien hemodialisis membahayakan pemberian dialisis, yang dapat mempengaruhi penyakit ginjal pasien (ESRD), sehingga mempengaruhi kualitas morbiditas dan mortalitas mereka (Nuairi et al, 2022;Saran et al, 2003). Ketidakpatuhan sangat lazim di antara pasien HD kronis dan berhubungan dengan kualitas hidup yang buruk, depresi dan malnutrisi (Ibrahim et al, 2015;Sanabria-Arenas et al, 2017).…”

“…Keberhasilan hemodialisis sangat bergantung pada komitmen seumur hidup pasien terhadap empat aspek rejimen, yaitu pedoman diet, pembatasan cairan, pengobatan dan dialisis (Chan et al, 2012). Ada bukti kuat bahwa ketidakpatuhan pasien penyakit ginjal stadium akhir berkorelasi dengan morbiditas dan mortalitas (Al-Khattabi, 2020;Nuairi et al, 2022;Saran et al, 2003).…”