Identifying opportunities for enhancing collaboration in the Australian health insurance sector

Daneshgar, Farhad; Bunker, Deborah; Lee, Kym Mawson

doi:10.1504/ijbpim.2006.010905

Cited by 10 publications

(1 citation statement)

References 11 publications

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“…In our definition, artefacts present contextual information and can be transferred among roles. There is a gap in contextual awareness approach addressing how to find the required awareness [16] . A method that helps to manage faulty situation is using artefacts as extra information.…”

Section: A Context Layermentioning

confidence: 99%

Awareness Behavioral Modelling for Fault Management of Agent-Based Computer Supported Cooperative Work

Talaei-Khoei

Ray

Parameswaran

2009

2009 International Conference on Computational Intelligence, Modelling and Simulation

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Distributed software systems enable enterprise-wide computing using business applications installed in different geographical areas. The complexity of distribution in this type of software highlights the significance of managing cooperation between distributed nodes. Computer Supported Cooperative Work (CSCW) transfers business requirements for cooperation to computer-based technical solutions. In such dynamic and distributed systems, when exceptional faults occur -cooperation is hard to achieve without enough knowledge about the context, which is called awareness. The dynamic nature of distributed software systems directs us to use agents for management purposes. In this paper, we propose a behavioral model of awareness that agents need to possess for effective fault management while they are engaged in cooperative work. The main contribution of this paper is presented through an example scenario in network management.

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Section: A Context Layermentioning

confidence: 99%