“…Firstly, following the development of the markets in recent years, and in view of the current economic crisis, the quality practices deserve increased attention from organizations (Jourabchi et al, 2014;Mantri and Jaju, 2015;Nair and Choudhary, 2016) and researchers (Gorantiwar and Shrivastava, 2014;Para-González, 2016). Secondly, the theory Anderson, 2004, 2005) has been presenting the approach by activities as a management support tool with the ability to create value (Anggadini, 2015;Chiarini, 2014;Hoozée and Bruggeman, 2010;Nassar et al, 2011;Schoute, 2011;Stout and Propri, 2011) and promote the quality of information Bouami, 2013, 2014). continuing this approach to merit the attention of researchers.…”