Identifying knowledge‐sharing requirements in academic libraries

Parirokh, Mehri; Daneshgar, Farhad; Fattahi, Rahmatollah

doi:10.1108/00242530810853991

Cited by 44 publications

(39 citation statements)

References 14 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…However, access to online resources was found to be extensive and comprehensive. Parirokh, Daneshgar & Fattahi (2008), on the basis of a survey in USA, report that how sharing of knowledge through the use of ICT among librarians can improve organizational learning in academic libraries. The findings of the study show that almost all libraries use email and library Website as part of their communication system.…”

Section: Review Of Literaturementioning

confidence: 99%

Use of different information and communication technologies in Indian academic libraries

Husain

Nazim

2015

Library Review

View full text Add to dashboard Cite

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

show abstract

Section: Review Of Literaturementioning

confidence: 99%

Use of different information and communication technologies in Indian academic libraries

Husain

Nazim

2015

Library Review

View full text Add to dashboard Cite

show abstract

“…The results in this study suggested that organizations might invest in promoting inter-unit exchanges and in creating meaningful social nets for more innovative products and better performance. Identifying knowledge sharing requirements in academic libraries has been studied by Parirokh, Daneshgar, and Fattahi (2008) who showed that the majority of libraries that were investigated are quite receptive to knowledge sharing using Web 2.0, and the majority of librarians value the importance of knowledge sharing. It is apparent that there is widespread recognition of the importance of Web 2.0 in knowledge sharing in many organizations and libraries.…”

Section: Social Media and Knowledge Sharingmentioning

confidence: 99%

Information Professionals' Knowledge Sharing Practices in Social Media: A Study of Professionals in Developing Countries

Islam

Tsuji

2016

International Journal of Knowledge Content Development & Te

View full text Add to dashboard Cite

The primary objective of this study was to investigate the perception of informational professionals' knowledge sharing practices in social media platforms. The specific objectives of the study included learning professionals' perceptions and awareness of knowledge sharing using social media, understanding their opinions and beliefs, and gaining familiarity with and reasons for using these tools. Open & close ended web-based questions were sent out by email to the international training program (ITP) participants. Findings indicated that most of the respondents' were aware of using social media and that they used social media for knowledge sharing. Speed and ease of use, managing personal knowledge, easier communication with users and colleagues and powerful communication tool are the areas that motivated them to use it. It also stated some barriers like lack of support, familiarity, trust, unfiltered information and fear of providing information. The study was limited to the perceptual aspect of the issue, specifically from the individuals' opinions and sentiments. Keywords:Knowledge Sharing, Social Media, Information Professionals, Developing Countries Background and IntroductionIn the knowledge-based society, knowledge is a critical organizational resource that provides a sustainable competitive advantage, and knowledge about activities, services, customers/users is an increasingly valuable resource that needs to be shared broadly throughout an organization (Davenport & Prusak, 1998;Grant, 1996). Organizations must consider how to transfer knowledge from experts who have it to novices who need to know. Libraries, like other organizations, can benefit from knowledge sharing. The basic goal of knowledge sharing within and outside libraries is to leverage the available knowledge that may help information professionals to carry out their tasks more effectively (Islam, Agarwal, & Ikeda, 2014a). As a part of knowledge management (KM), knowledge sharing is believed to be a panacea for knowledge creation, and an important activity to boost innovation, improve productivity, and increase understanding among information professionals. Development & Technology Vol.6, No.2, 43-66 (December, 2016) 44 social media has brought new opportunities for knowledge sharing and has played a very significant role with patrons for decisions making (Kim & Abbas, 2010). The primary goal of knowledge sharing using social media is to leverage the available knowledge that may help academic librarians to carry out their tasks more efficiently and effectively (Maponya, 2004). Information professionals can transfer their knowledge in the form of knowledge-based services and products including e-mail, Web 2.0, websites, online discussion forums, video-conferencing and other collaboration tools . For example, Wiki as a social media tool can be read and edited simultaneously, helping to improve collaboration amongst library staff, between staff and patrons, and even across libraries (Levy, 2009). 'Library Success: A Best Practices Wiki' is u...

show abstract

“…The three major groups of clients of academic libraries-undergraduate students, postgraduate students, and academics-generally have high expectations of the services offered by the library [2,7,8]. This requires librarians to possess an appropriate knowledge of their expectations, sometimes indirectly, through customer feedback, suggestions, casual remarks, news from various faculty meetings, as well as wider commercial and industry knowledge.…”

Section: Customer Knowledge Managementmentioning

confidence: 99%

An Integrated Customer Knowledge Management Framework for Academic Libraries

Daneshgar¹,

Parirokh²

2012

The Library Quarterly

Self Cite

View full text Add to dashboard Cite

The ability of academic libraries to produce timely and effective responses to various environmental changes constitutes a major challenge for them to enhance their survival rate and maintain growth in competitive environments. This article provides a conceptual model as an analytical tool for both improving current services as well as creating innovative services through appropriate management of client knowledge in academic libraries. Through an exploratory qualitative case study and from reviewing the current literature in knowledge management, a theoretical framework is proposed for managing customer knowledge. The proposed framework is expected to improve existing library services and create new innovative services in academic libraries. BackgroundAccording to a survey reported by Reid G. Smith and Adam Farquhar, customer knowledge was quoted as the most important type of knowledge (97 percent) in order for organizations to act effectively. In the survey, this was followed in importance by knowledge about best practices and effective processes (87 percent) and knowledge about competencies and capabilities 1.

show abstract

Identifying knowledge‐sharing requirements in academic libraries

Cited by 44 publications

References 14 publications

Use of different information and communication technologies in Indian academic libraries

Use of different information and communication technologies in Indian academic libraries

Information Professionals' Knowledge Sharing Practices in Social Media: A Study of Professionals in Developing Countries

An Integrated Customer Knowledge Management Framework for Academic Libraries

Contact Info

Product

Resources

About