Identifying Key Components of Services in Healthcare in the Context of out-Patient in Norway

Abstract

Abstract:This paper discusses components of service in healthcare. Four components of a service (service customer, service worker, service setting and service process) were introduced. Yet these components have not been explored in healthcare cases. We identified the key components through our case study with out-patient histories, involving electronic health record systems. Based on our analysis we propose a set of components to be considered for designing stakeholder-centred services in healthcare. The result of this study might be useful to the health informatics researchers to better understand the service interactions in today's healthcare in a more analytic and holistic way by taking the service engineering perspective, at the same time to the service engineering or design researchers to have a deeper insight of the services in healthcare and the components to be considered when designing the services.

Using Critical Incidents in Workshops to Inform eHealth Design

“…eHealth poses challenges for designers, in part because it changes methods of diagnosis, monitoring, and treatment [10] and creates interactions between actors, organizations, and systems that did not exist in conventional healthcare settings [12]. It may also prove more difficult to identify errors that put patients at risk, e.g.…”